Senior Telecommunicator

Pitt County Government•Greenville - Pitt County, NC

6d•Onsite

About The Position

Under general supervision, performs specialized radio and communications work for the County, serving as a telecommunicator and filling in for supervisors on an assigned shift. This role involves receiving all incoming calls, dispatching applicable resources, performing Emergency Dispatch Protocols (EMD, EFD), providing pre-arrival instructions, and operating a computer-based dispatch system with multiple applications and software. The position also includes dispatching units from fire, EMS, and law enforcement departments, as well as maintaining equipment and records. This is a "POWER SHIFT" position, with a primary schedule of a 12-hour shift during peak times (1100-2300 or 1000-2200).

Requirements

Graduation from high school or equivalent.
At least 3 years’ experience in an emergency communications center.
Possession of a valid driver's license issued by the State of North Carolina.
Successful completion of American Heart Association CPR certification.
Emergency Medical Dispatch (EMD) certification.
Emergency Fire Dispatch (EFD) certification.
Emergency Telecommunicator certification (ETC).
Approval by Medical Director to function as an Emergency Medical Dispatcher in Pitt County.
Ability to work 12-hour shifts (both day and night on a rotating basis).
Flexibility to cover for call outs and vacations.

Nice To Haves

Experience preferred in dispatching fire, EMS, and/or law enforcement within an emergency communications center.

Responsibilities

Answer emergency calls in a timely fashion for the best outcome for the citizen(s) calling in an emergency.
Process emergency calls using either Emergency Fire Dispatch (EFD) or Emergency Medical Dispatch (EMD).
Transfer calls needing law enforcement to the appropriate agency or contact them to request resources.
Assign a determinant level for emergent or non-emergent response and tactically assign priority to each call.
Dispatch all necessary units to the emergency using the Computer Aided Dispatch (CAD) system and the county-owned 700 MHz P25 TDMA system.
Use AVL technology and graphic information system (GIS) layers to determine the closest and most efficient resources to respond.
Monitor all primary and secondary channels for responder safety, including tactical fire channels and statewide VIPER talkgroups.
Inform other Emergency Management staff of incidents that may render media attention or require specialized resources.
Assist the shift supervisor with training of new employees, including observation and completion of progress reports.
Monitor new employees' ability to operate the phone, CAD, and Radio systems.
Fill in for supervisors in their absence and cover assigned shifts for call-outs and vacations.
Assist the 9-1-1 Operations Manager and 9-1-1 Director in keeping computer systems up to date with addresses, locations, premise alerts, and GIS items.
Notify management of GIS errors and other needs in dispatch systems.
Maintain the business lookup table in CAD for accurate call taking.
Maintain special timestamps in CAD for automatic notifications.
Maintain a clean work area.
Ensure critical operational information is passed on to the relieving shift.
Provide approved information to the public as requested.
Keep contact information in CAD and Phone up to date.
Contact FD and EMS personnel for inventory, equipment capability, and contact information updates.
Administer the Premise alert program by maintaining the list of premise alerts and performing annual validation.
Assist Management with Public information request tickets received through fresh desk.
Assist Management with Legal request tickets received through fresh desk.
Administer and track the 9-1-1 Premise alert program.
Work directly with the Community Paramedic program to ensure listing of patients in CAD that are part of the Vial of Life (VOL) program.