Telecommunicator

Miami County•Troy, OH

6d•Onsite

About The Position

Under general supervision, operates communication equipment (e.g. 9-1-1 telephone system, trunked radio systems, computer aided dispatching, LEADS, TDD, etc.) reviews emergency Miami County Communication Center calls, and ensures they are directed properly; extracts pertinent information from callers to ensure certain information is accurate; dispatches emergency units. Enters data into system to update database and makes corrections; enters new data and deletes old data; maintains records on calls and incidents. You must meet all safety requirements and all applicable OSHA safety standards that pertain to the essential functions of this position and attend training sessions to stay current on standard operating procedures.

Requirements

High school diploma or GED equivalent required
Must be 18 years of age or older
No experience required
Must be available to work all shifts, including days or nights, weekends and holidays
Must successfully complete LEADS Operator Certification
Must successfully complete Association of Public Safety Communications Officers (APCO) Basic Telecommunicator Certification
Must successfully complete APCO Emergency Medical Dispatch Certification

Responsibilities

Operates communication equipment (e.g. 9-1-1 telephone system, trunked radio systems, computer aided dispatching, LEADS, TDD, etc.)
Reviews emergency Miami County Communication Center calls, and ensures they are directed properly
Extracts pertinent information from callers to ensure certain information is accurate
Dispatches emergency units
Enters data into system to update database and makes corrections
Enters new data and deletes old data
Maintains records on calls and incidents
Meet all safety requirements and all applicable OSHA safety standards
Attend training sessions to stay current on standard operating procedures
Use computer/radio and telephone systems
Deal with a variety of variables in somewhat unfamiliar context
Copy records precisely without error
Gather, collate and classify information about people, data or things
Communicate effectively in written and oral form
Exercise sound judgment
Demonstrate calm while handling critical and/or stressful situations