E-Sales Agent - Honda West
About The Position
The E-Sales Agent engages with customers contacting the dealership about purchasing new or pre-owned vehicles. The role focuses on generating sales appointments and bringing customers to the dealership while handling internet inquiries, phone calls, and chats. The agent provides a premium customer experience by responding promptly, professionally, accurately, and courteously. The position uses lead management tools and CRM software to manage initial customer engagement. The agent is trained on dealership products and services, current inventory, financing, and incentive programs, with ongoing training in customer service, sales tactics, objection handling, and customer relationship development. If applicable, the role reports to the Traffic Manager or Sales Manager. Compensation is tied to appointment and sales performance and is hourly plus commission.
Requirements
- At least 1 year of call center or sales-focused experience.
- Able to set priorities, multitask, and achieve goals.
- Ability to perform in a fast-paced environment.
- Ability to work on a team.
- Exceptional written and verbal communication skills.
- Highly proficient verbal phone skills.
- Ability to establish and maintain strong internal and external relationships.
- Strong organizational and time-management skills.
- Adaptability to change.
- Proficiency using a computer.
- Evening and weekend schedule availability.
- Authorized to work in the USA.
- Valid driver's license and good driving record.
- Must be able to pass pre-employment testing, including background checks, MVR, drug test, and credit report.
Responsibilities
- Answer inbound phone calls, internet inquiries, and chats.
- Provide guests with timely, relevant responses to address their questions and needs.
- Facilitate providing guests with price and purchasing information.
- Provide payment options and quotes.
- Generate sales and acquisition appointments.
- Manage organizers to keep follow-up on all active guests up to date.
- Adhere to the required outreach cadence for new inquiries.
- Maintain a thorough understanding of KPIs.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Health Savings Account (HSA)
- 401(k)
- Paid time off (PTO)
- Award-winning training
- Internal development and promotion opportunities
- Special benefits for purchasing and leasing a car
- Personal Automotive Concierge Service
- Peer-to-peer teamwork and recognition
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
