E-Sales Agent - Honda West

Sonic Automotive • Las Vegas, NV

8d

About The Position

The E-Sales Agent engages with customers contacting the dealership about purchasing new or pre-owned vehicles. The role’s primary goal is to generate sales appointments and bring customers to the dealership. The agent handles internet inquiries, phone calls, and chats, making a strong first impression and providing a premium customer experience through prompt, professional, accurate, and courteous responses. The role uses lead management tools and CRM software to manage initial customer engagement and requires learning the dealership’s products and services, current inventory, financing, and incentive programs. Ongoing training is provided in customer service, sales tactics, objection handling, and customer relationship development. Compensation is hourly plus commission and tied to appointment and sales performance. The position reports to the Traffic Manager or Sales Manager, if applicable.

Requirements

• Minimum of 1 year of call center or sales-focused experience.
• Ability to set priorities, multitask, and achieve goals.
• Ability to perform in a fast-paced environment.
• Ability to work on a team.
• Exceptional written and verbal communication skills.
• Highly proficient verbal phone skills.
• Ability to establish and maintain strong internal and external relationships.
• Strong organizational and time-management skills.
• Adaptability to change.
• Computer proficiency.
• Evening and weekend schedule availability.
• Must be authorized to work in the USA.
• Valid driver’s license and good driving record.
• Ability to pass pre-employment testing, including background checks, MVR, drug test, and credit report.

Responsibilities

• Answer inbound phone calls, internet inquiries, and chats.
• Provide timely and relevant responses to guests’ questions and needs.
• Facilitate the provision of pricing and purchasing information.
• Provide payment options and quotes.
• Generate sales and acquisition appointments.
• Manage organizers to keep follow-up with active guests up to date.
• Follow the required outreach cadence for new inquiries.
• Maintain a thorough understanding of KPIs.

Benefits

• Medical, dental, and vision coverage.
• Health Savings Account (HSA).
• 401(k).
• Paid time off (PTO).
• Competitive compensation.
• Training and opportunities for internal advancement.
• Special benefits for purchasing and leasing a car.
• Personal Automotive Concierge Service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed