E-commerce Store Manager

Happy Koala

22h•Remote

About The Position

Happy Mammoth is looking for an E-commerce Store Manager to own the operational backbone of their Shopify Plus stores (US, EU, AU) and Amazon marketplace. This role is responsible for store stability, compliance governance, technical performance, and the core storefront experience. The ideal candidate believes a flawless store experience must be engineered and is driven by ensuring smooth checkouts, fast load times, and compliance. This is a hands-on role requiring execution and implementation.

Requirements

Deep experience leading Shopify Plus store operations in a direct-to-consumer environment.
Experience owning store architecture, checkout optimization, multi-store operations, and performance monitoring at scale through a team.
Strong eye for brand and design consistency.
Understanding that brand quality and conversion reinforce each other.
Strategic understanding of SEO (site structure, metadata, schema markup, page speed optimization, crawlability) to set direction and manage teams/agencies.
Experience coordinating with legal teams to ensure content is compliant across multiple markets.
Ability to build and enforce review processes that prevent compliance issues.
Technical sharpness: ability to read Core Web Vitals reports, diagnose checkout drop-off, and direct developers at a technical level.
Experience overseeing A/B tests on storefront elements (checkout flows, PDP layouts, navigation, collections) and designing tests that produce actionable results.
Experience managing a developer and a marketplace specialist.
Methodical but fast approach; ability to build systems to prevent problems and move immediately when fires happen.
Ability to own the store as if it were their own business.

Nice To Haves

Experience in DTC brands.
Familiarity with CRO and analytics tools.
Experience managing Shopify Plus stores across multiple regions.
Experience working with SEO agencies or specialists.
Familiarity with Amazon marketplace management.

Responsibilities

Own the operational backbone of Shopify Plus stores (US, EU, AU) and Amazon marketplace.
Ensure store stability, compliance governance, technical performance, and the core storefront experience.
Share ownership of Revenue per Visitor across all Happy Mammoth stores through storefront improvements (product page performance, checkout flow optimization, navigation, collections, merchandising).
Own A/B testing on the storefront, including checkout flow changes, PDP layout tests, and navigation experiments.
Continuously improve the store experience across all regions by identifying friction points, UX gaps, and commercial opportunities.
Ensure brand and design consistency across all customer-facing digital properties (stores, product pages, collections, marketplace listings).
Manage on-page and technical SEO across all stores (site structure, page speed, metadata, schema markup, crawlability).
Own the process of ensuring all stores, funnels, and Amazon listings are compliant with regional regulatory requirements, working closely with the legal team.
Build and enforce systems for pre-launch review processes, post-launch audits, and issue resolution to achieve zero compliance incidents.
Own functional reliability and operational excellence across all digital properties, including site speed, checkout performance, tracking integrity, and platform stability.
Diagnose root causes and drive resolution for performance issues.
Manage the Amazon Marketplace Manager and own Amazon Conversion Rate vs category benchmarks.
Ensure listing quality, compliance, and commercial performance across the Amazon presence.
Manage a dedicated developer and a marketplace specialist, setting priorities, defining standards, and holding the team accountable for execution quality and speed.