Retail E-Commerce Manager

Compass Group•St. Louis, MO

3d•Onsite

About The Position

Rank + Rally, the retail subsidiary of Levy, is an incredible team of experienced retailers that currently partner with some of the most prestigious and recognizable brands in sports and entertainment. Our dedicated team members have done amazing work building and growing the brands of our partners to create remarkable retail experiences for our guests. The E-Commerce Manager will be responsible for overseeing all operations for online transactions and activities. This includes managing online products and content, working with many departments to support marketing schedules and promotions, and making decisions to help drive the brand and deliver product on a timely basis. This position works hand in hand with the retail team to ensure all purchased merchandise is being promoted efficiently and accordingly throughout all sales channels.

Requirements

3-5 years of related work experience; experience in an e-commerce role required
Excellent written and verbal communication skill, including copywriting experience
Ability to work independently to prioritize and complete work assignments, as well as in a team environment
Highly organized with attention to detail, ability to prioritize workload and solve problems quickly
Must be able to lift/move/push/pull items weighing 50lbs, and be able to twist and bend comfortably
Ability to understand the basics of inventory management

Nice To Haves

Shopify Pro/Advanced experience
Understanding of HTML, CSS and JavaScript is preferred
Promoting or managing e-commerce social channels
Flexible with hours and availability including nights, weekends, and holidays. Must be able to work long hours during special events

Responsibilities

Manage and update e-commerce website and ensure content is continuously refreshed
Oversee the look, feel and design of the e-commerce website to optimize for the best user experience
Analyzes sales and customer data and prepares web sales reports to help drive e-commerce revenue and strategy
Execute customer service policies and procedures that impact customer service relationships
Manage and oversee e-commerce product postings to ensure products are posted promptly and accurately
Online merchandising to best present products and content
Collaborate with e-commerce marketing team on plans & to ensure collateral is approved for production use
Support internal marketing media channel calendar
Communicate internal promotions to respective departments to deliver seamless fulfillment
Work cross departmentally and meet with internal and external partners to ensure all expectations have been met
Establish a streamlined fulfilment operation process to ensure efficient order lead time & timely delivery
Assist in other duties such as help with game day, events and other areas assigned by the Director of Retail Operations