E-Commerce Specialist

Singer Equipment Company Talent Acquisition•Jackson, MS

4d•$55,000 - $65,000

About The Position

The E-Commerce Specialist is responsible for the daily administration, maintenance, and optimization of the organization's E-Commerce platform to ensure an exceptional online customer experience and support business growth. This role oversees product content management, website functionality, customer account setup, and order-related support while collaborating with Marketing, Sales, IT, and other cross-functional teams to maintain an accurate, user-friendly, and high-performing online storefront. The position monitors website performance, analyzes sales and customer activity, resolves system and customer issues, and provides reporting and insights to support strategic E-Commerce initiatives. Success in this role requires strong organizational and analytical skills, attention to detail, excellent customer service, and the ability to manage multiple priorities in a fast-paced environment.

Requirements

Bachelor’s degree required. 7 plus years of relevant experience will be considered in lieu of degree.
1-2+ years of experience in E-Commerce, preferably in B2B environments.
SEO knowledge required.
Computer proficient with Microsoft Office (Word, Excel, Outlook, Publisher).
Strong analytical, administrative and organization skills.
Effective project management and time management skills.
Self-motivated, detail-oriented, team player, energetic, personable, presentable, and articulate.

Nice To Haves

Previous Magento experience highly preferred but not required. Equivalent experience in similar platforms would also be considered.
SQL experience preferred but not required.

Responsibilities

Maintain E-Commerce site, including but not limited to importing and monitoring SKUs, ensuring all product listings are displayed properly, and assessing load speed.
Uploading and monitoring of all product images, specification sheets, and other product information, as well as updating category structure, attributes, etc.
Report and manage all help desk tickets and follow through until appropriate resolution is reached and ticket is closed.
Work with sales teams to onboard customers to the site, including setting up accounts and restricted catalogs.
Oversee the sale and distribution of products through the site and monitoring the day-to-day activity on the site.
Prioritize the experience that customers have when purchasing online to ensure smooth transactions and timely responses to customer issues.
Collaborate with marketing, sales and IT teams to work towards merchandise sales targets, improving customer experience, increasing website traffic and sales, and developing brand loyalty.
Analyze E-Commerce sales, product trends, and other data and regularly provide reports to Director of E-Commerce.
Assist with credit card declines and errors including monthly reporting of failure codes.
Other duties as assigned.