E- commerce Specialist

The Grace Company•West Jordan, UT

1d•$50,000 - $60,000

About The Position

We're looking for a proactive, detail-oriented E-commerce Specialist to own the day-to-day execution and optimization of our digital sales channels across Amazon and our website store. This role ensures our online storefronts remain accurate, organized, and optimized while continually identifying opportunities to improve the customer shopping experience and overall channel performance. Working closely with the Marketing Director, you'll help bring e-commerce strategies to life by implementing new products, promotions, merchandising updates, and operational improvements across our online sales channels. While the Marketing Director establishes strategic direction and priorities, you'll play an important role in executing those initiatives, identifying opportunities for improvement, and helping optimize the performance of our digital storefronts. This role is ideal for someone who enjoys combining operational excellence with continuous improvement-someone who takes pride in keeping complex e-commerce ecosystems running smoothly while always looking for ways to make them better.

Requirements

Proactive, detail-oriented E-commerce Specialist
Experience with Amazon Seller Central
Experience managing website online stores and product catalogs
Ability to create and update product listings, collections, and shopping categories
Proficiency in ensuring pricing, inventory visibility, promotional pricing, and product information accuracy
Experience implementing new products, merchandising updates, and promotional campaigns
Ability to monitor the shopping experience and identify opportunities for improvement
Experience performing routine audits for accuracy across sales channels
Ability to coordinate with Operations for inventory accuracy and replenishment
Skill in resolving listing issues, catalog discrepancies, and marketplace health concerns
Experience maintaining accurate product relationships, compatibility information, and category organization
Ability to document processes and recommend improvements
Experience monitoring and reporting on key performance metrics
Analytical skills to analyze trends, identify opportunities, and provide recommendations

Responsibilities

Own the day-to-day management of the Amazon Seller Central account.
Create, update, and optimize Amazon product listings.
Maintain product titles, bullet points, descriptions, images, A+ Content, and Brand Store content.
Monitor listing health, suppressions, stranded inventory, and account notifications.
Coordinate Amazon FBA inventory levels and partner with Operations to maintain product availability.
Monitor Amazon fees, reimbursements, storage costs, and account health.
Implement promotions, coupons, and marketplace campaigns while recommending opportunities for improved performance.
Identify opportunities to improve listing quality, search visibility, and conversion performance.
Manage and maintain the website's online store and product catalog.
Create and update product listings, collections, and shopping categories.
Ensure pricing, inventory visibility, promotional pricing, and product information remain accurate.
Implement new products, merchandising updates, and promotional campaigns within the online store.
Monitor the shopping experience and proactively identify opportunities to improve usability, merchandising execution, and conversion.
Work closely with the Marketing Director to continually optimize the online shopping experience.
Perform routine audits to ensure pricing, inventory, promotions, and product information remain accurate across all sales channels.
Coordinate with Operations to maintain inventory accuracy and FBA replenishment.
Resolve listing issues, catalog discrepancies, and marketplace health concerns.
Maintain accurate product relationships, compatibility information, and category organization.
Document processes and recommend improvements that increase efficiency and scalability.
Monitor and report on key performance metrics, including: Amazon sales performance, Website sales, Conversion rate, Product performance, FBA inventory health, Listing health, Buy Box performance, Inventory availability, Promotional performance.
Analyze trends, identify opportunities, and provide recommendations to the Marketing Director that improve operational efficiency, customer experience, and online sales performance.