E-commerce Specialist

Land Of Lincoln Goodwill Industries•Springfield, IL

3d•Onsite

About The Position

This role is responsible for researching, preparing items for listing, providing accurate product descriptions, packaging, and shipping items. The E-Commerce Specialist will maintain communication with stores regarding ShopGoodwill items, assist in maintaining an orderly stockroom, and evaluate received items. A key part of the role involves ensuring the security and loss prevention of inventory. The specialist will conduct internet research on Non-ISBN items to determine value and establish competitive pricing, package and ship items to customers and retail locations, and monitor inventory to remove unsold items from shelves in a timely manner. Additionally, the role includes repairing unsold inventory for the E-commerce sales floor, determining the value or quality of items, taking photos, pricing, writing descriptions, and uploading them to ShopGoodwill. The specialist will also enter ISBN/UPC numbers from donated items to determine sales status, evaluate items for selling or salvage status, and clean and organize the work area, assisting with trash and salvage removal. The position requires effective time management to ensure work completion, maintaining quality control, and contributing to team success by involving others in work processes, decisions, and actions. Tracking and maintaining adequate inventory levels, monitoring product activity to identify high-selling items, and staying abreast of position-related knowledge and trends are also essential. The role emphasizes understanding the customer's perspective, circumstances, problems, expectations, and needs to drive customer satisfaction, identify customer service issues, and create solutions. Building customer awareness around the mission, identifying and correcting conditions affecting employee and customer safety, and complying with safety standards are crucial. The specialist will identify opportunities and generate ideas to improve e-commerce operations, initiate action to maintain daily production targets, and partner with retail players to identify, assess, create, and implement process improvements. Embracing the values, vision, and mission of LLGI, initiating action to accomplish objectives, being proactive, and seeking to understand individual differences and values to build workplace relationships are expected. The role also involves learning and applying new job-related information in a timely manner and performing other duties as required or assigned.

Requirements

Requires high school diploma or equivalent.
Requires competency in internet use and a variety of computer software applications.
Requires working knowledge and use of digital camera and imaging operations.
Requires basic knowledge of selling, research and numeric proficiency.
Requires ability to be consistently at work and on time on scheduled work days.
Requires ability to communicate effectively through verbal and written messages.
Requires ability to complete tasks on time or communicate issues / problems with the appropriate person.
Follows LLGI policies and procedures.
Maintains confidentiality of information related to LLGI operations, financial matters and personnel matters.
Builds trust by interacting with others in a way that gives them confidence.
Demonstrates positive role modeling for retail staff.
Demonstrates professionalism.
Demonstrates sensitivity and the ability to communicate with a diverse population, promotes diversity and inclusion throughout the organization.
Interacts with people in a manner that enhances their dignity, privacy and confidentiality.
Requires a high level of professionalism, integrity, business conduct and ethical behavior.
Understands and follows LLGI policies and procedures.
Embraces the mission, vision and values of LLGI.

Responsibilities

Maintain communication with stores regarding ShopGoodwill items.
Assist in maintaining orderly stockroom and in evaluating items received by stores.
Ensure security and loss prevention of inventory.
Conduct internet research on Non-ISBN items to determine value and establish competitive pricing.
Package and ship items to customers and to retail locations.
Monitor inventory to remove unsold items from the shelves in a timely manner.
Repair unsold inventory for the E-commerce sales floor.
Determine the value or quality of item, take photo, price, write description and upload to ShopGoodwill.
Enter ISBN/UPC number from donated items to determine sales status.
Evaluate items and determine selling or salvage status.
Clean and organize work area; assist with trash and salvage removal.
Effectively manage time to ensure that work is completed.
Maintain quality control in departmental operations.
Contribute to team success by involving others in work processes, decisions and actions.
Track and maintain adequate inventory levels.
Monitor product activity to determine high selling items.
Stay abreast of position-related knowledge and trends in area of expertise.
Ensure that the customer’s perspective is a driving force behind customer satisfaction.
Seek to understand the customer’s circumstances, problems, expectations and needs.
Identify customer service issues and create solutions.
Build customer awareness around our mission.
Identify and correct conditions that affect employee and customer safety.
Comply with safety standards.
Identify opportunities, generate ideas to improve e-commerce operations.
Initiate action to maintain daily production targets.
Partner with all Retail players to identify, assess, create and implement process improvement.
Embrace the values, vision and mission of LLGI.
Initiate action to accomplish objectives and being proactive.
Seek to understand individual differences and values to build workplace relationship.
Learn and apply new job related information in a timely manner.
Perform other duties as required or assigned.