E-commerce Specialist

LAND OF LINCOLN GOODWILL INDUSTRIES INC•Springfield, IL

1d•Onsite

About The Position

This position researches, prepares items for listing, provides accurate product descriptions, packages, and ships items. The role involves maintaining communication with stores regarding ShopGoodwill items, assisting in maintaining an orderly stockroom, and evaluating received items. The E-Commerce Specialist ensures the security and loss prevention of inventory, conducts internet research on Non-ISBN items to determine value and establish competitive pricing, and packages and ships items to customers and retail locations. They monitor inventory to remove unsold items from shelves in a timely manner, repair unsold inventory for the E-commerce sales floor, and determine the value or quality of items. This includes taking photos, pricing, writing descriptions, and uploading to ShopGoodwill. The role also involves entering ISBN/UPC numbers from donated items to determine sales status, evaluating items to determine selling or salvage status, and cleaning and organizing the work area, including assisting with trash and salvage removal. The E-Commerce Specialist must effectively manage time to ensure work completion, maintain quality control in departmental operations, and contribute to team success by involving others in work processes, decisions, and actions. They track and maintain adequate inventory levels, monitor product activity to determine high-selling items, and stay abreast of position-related knowledge and trends in their area of expertise. A key aspect of the role is ensuring the customer's perspective is a driving force behind customer satisfaction, seeking to understand customer circumstances, problems, expectations, and needs, and identifying customer service issues to create solutions. The specialist will also build customer awareness around the mission, identify and correct conditions affecting employee and customer safety, and comply with safety standards. They will identify opportunities and generate ideas to improve e-commerce operations, initiate action to maintain daily production targets, and partner with all Retail players to identify, assess, create, and implement process improvements. Embracing the values, vision, and mission of LLGI, initiating action to accomplish objectives, being proactive, seeking to understand individual differences and values to build workplace relationships, and learning and applying new job-related information in a timely manner are also essential. Other duties as required or assigned.

Requirements

Requires high school diploma or equivalent.
Requires competency in internet use and a variety of computer software applications.
Requires working knowledge and use of digital camera and imaging operations.
Requires basic knowledge of selling, research and numeric proficiency.
Requires ability to be consistently at work and on time on scheduled work days.
Requires ability to communicate effectively through verbal and written messages.
Requires ability to complete tasks on time or communicate issues / problems with the appropriate person.
Follows LLGI policies and procedures.
Maintains confidentiality of information related to LLGI operations, financial matters and personnel matters.
Builds trust by interacting with others in a way that gives them confidence.
Demonstrates positive role modeling for retail staff.
Demonstrates professionalism.
Demonstrates sensitivity and the ability to communicate with a diverse population, promotes diversity and inclusion throughout the organization.
Interacts with people in a manner that enhances their dignity, privacy and confidentiality.
Requires a high level of professionalism, integrity, business conduct and ethical behavior.
Understands and follows LLGI policies and procedures.
Requires ability to be consistently at work and on time on scheduled work days.
Embraces the mission, vision and values of LLGI.

Nice To Haves

Full use of body to reach into gaylords up to 4 ft high to sort, lift, bend, stoop and move up 35 pounds of books.
Push or pull wheeled carts with an average weight of two-hundred-fifty (250) pounds.
Ability to stand for long periods throughout each work day.

Responsibilities

Maintain communication with stores regarding ShopGoodwill items.
Assist in maintaining orderly stockroom and in evaluating items received by stores.
Ensure security and loss prevention of inventory.
Conduct internet research on Non-ISBN items to determine value and establish competitive pricing.
Package and ship items to customers and to retail locations.
Monitor inventory to remove unsold items from the shelves in a timely manner.
Repair unsold inventory for the E-commerce sales floor.
Determine the value or quality of item, take photo, price, write description and upload to ShopGoodwill.
Enter ISBN/UPC number from donated items to determine sales status.
Evaluate items and determine selling or salvage status.
Clean and organize work area; assist with trash and salvage removal.
Effectively manage time to ensure that work is completed.
Maintain quality control in departmental operations.
Contribute to team success by involving others in work processes, decisions and actions.
Track and maintain adequate inventory levels.
Monitor product activity to determine high selling items.
Stay abreast of position-related knowledge and trends in area of expertise.
Ensure that the customer’s perspective is a driving force behind customer satisfaction.
Seek to understand the customer’s circumstances, problems, expectations and needs.
Identify customer service issues and create solutions.
Build customer awareness around our mission.
Identify and correct conditions that affect employee and customer safety.
Comply with safety standards.
Identify opportunities, generate ideas to improve e-commerce operations.
Initiate action to maintain daily production targets.
Partner with all Retail players to identify, assess, create and implement process improvement.
Embrace the values, vision and mission of LLGI.
Initiate action to accomplish objectives and being proactive.
Seek to understand individual differences and values to build workplace relationship.
Learn and apply new job related information in a timely manner.
Perform other duties as required or assigned.