E-Commerce Solutions Specialist

Whitestone

4d • Remote

About The Position

As an E-Commerce Solutions Specialist at Whitestone, you’ll be part of the Technology team within Operations, serving as a critical partner to Sales and internal departments. Your primary focus will be leading the design and implementation of non-traditional, tech-enabled e-commerce and fulfillment programs for our enterprise clients. This role blends client-facing consultation with internal execution, translating complex requirements into scalable platform solutions using tools like Liftoff, Shopify, commonsku, Zapier, and AI. You’ll guide projects from discovery to launch, ensuring smooth handoffs, process clarity, and cross-functional alignment every step of the way.

Requirements

• 4+ years of experience in customer success, solutions engineering, technical sales, or project management within e-commerce, logistics, or SaaS-driven environments
• Strong technical knowledge of e-commerce platforms, order management systems, 3PL integrations, and API-based workflows
• Comfortable designing solutions using automation and integration tools such as Zapier, Make, n8n and other no-code/low-code/AI platforms
• Experience managing complex implementations with multiple stakeholders and tight timelines
• Ability to juggle multiple enterprise projects while ensuring smooth execution and communication
• Experience in the promotional products or branded merchandise industry is a strong plus
• Experience with project management tools (Asana, or similar tool)
• Ability to operate in a remote work environment with strong, reliable internet access

Responsibilities

• Collaborate with Sales on client discovery sessions, translating business needs into scalable technical and operational solutions
• Design complex e-commerce workflows and fulfillment programs, customizing platform logic using third-party tools and automation layers
• Serve as the internal lead during the pre-sale and implementation phases, bridging technical and non-technical teams
• Draft detailed Statements of Work (SOWs) outlining platform configurations, customizations, integration points, timelines, and resourcing
• Deliver tailored platform demos and walkthroughs, ensuring client understanding of both functionality and limitations
• Lead internal project teams post-sale to execute builds, configurations, and automated workflows across departments
• Assign tasks and manage progress with internal resources, including tech admins and web developers
• Troubleshoot implementation roadblocks and proactively manage escalations to ensure timely, high-quality delivery
• Coordinate a smooth transition of accounts to Account Management, ensuring documentation and process continuity
• Support cross-functional team development by contributing to process playbooks and onboarding documentation
• Conduct post-launch reviews and stakeholder check-ins, capturing feedback and proposing future enhancements

Benefits

• Comprehensive medical, dental, and vision benefits
• 401(k) match of up to 4%
• Seasonal Office Closures
• Flexible Paid Time Off (PTO)
• Generous Parental Leave
• Company retreats and events
• Competitive salary with performance-based bonus opportunities
• Monthly fitness stipend
• Top-of-the-line equipment, including a Mac desktop or laptop
• Home Office Stipend
• 5 Year’s Service Trip
• Volunteer Paid Time Off (VTO)
• Summer Fridays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed