E-Commerce Sales Specialist

Jordans Furniture•Avon, MA

3d•Hybrid

About The Position

Get comfortable with a career at Jordan’s on our E-commerce sales team. In this position you will help online customers find the perfect merchandise by providing friendly, knowledgeable support throughout their shopping experience. Additionally, you will assist customers with product selection, answer questions, and support purchases while delivering the exceptional service Jordan’s Furniture is known for. This position is based out of our Avon, MA store and works a hybrid schedule that includes weekends.

Requirements

1-2 years prior sales experience or customer service experience
Successful completion of the Jordan’s Sales Training Program
Strong computer proficiency
Strong interpersonal skills
Must be able to read and communicate effectively in English
Strong written and oral communication skills

Responsibilities

Assists and guides customers shopping and seeking information on Jordans.com using chat, video chat, email and voice technologies
Triages customers that need assistance from Customer Service.
Assists customers in the selection and purchase of merchandise best suited to their individual needs
Ensures prompt follow up on customer inquiries
Takes incoming chats from customers and works to troubleshoot and resolve low- and high-level issues
Processes sales orders in an accurate and timely manner; providing relevant info to customers: product care and expectations; warranty parameters, delivery services, etc.
Processes Service Tickets generated in the eCommerce department
Attend sales training development and workshops to enhance skill level and product knowledge
Assists with ticket changes/refunds for the Enchanted Village
Review online orders for accuracy and follow up with customers as appropriate
Monitor customer online reviews and Q & A, replying when appropriate
Any other function or responsibility as assigned by the Supervisor