Sales Ecom Associate-2

AutoNation • Lutz, FL

6d

About The Position

The e-Commerce Sales Associate helps customers purchase vehicles in AutoNation’s no-haggle sales environment. The role engages with customers online, by phone, and in person; responds to leads promptly; answers questions; and guides prospective buyers from initial contact to an in-store experience. Associates help customers select vehicles, discuss terms and payment options that fit their budgets and expectations, and close sales. They also provide support before and after purchase, follow up to confirm customer satisfaction, and help connect customers with the Service department to support vehicle ownership.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Drive to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience, preferably in retail.
• Strong communication and interpersonal skills.
• A desire to help people and exceed expectations.

Responsibilities

• Respond to customer leads in a timely manner through online, phone, and in-person interactions.
• Answer questions and provide information to guide customers from initial contact to an in-store experience.
• Help customers select vehicles and discuss terms and payment options that align with their lifestyles, budgets, and expectations.
• Close vehicle sales in a no-haggle sales environment.
• Provide an exceptional customer experience before and after purchase.
• Follow up with customers to ensure satisfaction and encourage loyalty.
• Help transition customers to the Service department to support their ownership experience.
• Set and work toward targeted goals.

Benefits

• Competitive compensation.
• 401k matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Access to discounts and deals through YouDecide.
• Career paths into finance, management, and other areas.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED