Sales Ecom Associate-2

AutoNation • Wesley Chapel, NC

2d

About The Position

The e-Commerce Sales Associate works with customers online, over the phone, and in person to guide them through vehicle purchases in a no-haggle sales environment. The role involves responding to leads promptly, answering questions, providing information, and helping customers move from phone and internet contact to an in-store experience.

Associates use communication and listening skills to help customers select vehicles, discuss terms and payment options that fit their needs and budgets, and close sales. They provide an exceptional experience before and after purchase, follow up to support customer satisfaction and loyalty, and help transition customers to the Service department. AutoNation describes a supportive, team-oriented culture, career paths into finance and management, and a commitment to respect, inclusion, and customer service.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Drive to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience, preferably in retail.

Responsibilities

• Respond promptly to customer leads and inquiries online, by phone, and in person.
• Answer questions and provide information to guide customers from initial contact to an in-store experience.
• Help customers select vehicles and discuss terms and payment options that fit their needs, lifestyles, and budgets.
• Close vehicle sales in a no-haggle sales environment.
• Follow up with customers before and after purchase to support satisfaction and loyalty.
• Help transition customers to the Service department.

Benefits

• Competitive compensation.
• 401(k) matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for vehicles, services, parts, collision, accessories, and AutoGear.
• Discount offers through YouDecide.
• Career paths into finance, management, and beyond.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED