E-Commerce Quality Specialist

LICKING-KNOX GOODWILL INDUSTRIES INC•Newark, OH

28d•$11 - $12•Onsite

About The Position

This role is responsible for ensuring the quality and suitability of merchandise for online sale through the Goodwill2Go platform. The specialist will inspect items, research products, determine appropriate listing categories, and prepare items for shipment, all while maintaining high quality standards to enhance customer satisfaction and minimize returns.

Requirements

Frequently standing and walking for extended periods.
Frequent lifting, carrying, pushing, and pulling up to 50 pounds.
Frequent bending, reaching, stooping, kneeling, and climbing ladders.
Employers conduct pre-employment drug screens which include THC and background check.
Have the physical ability to stand, walk, climb, bend, twist, stoop, squat, and reach as required to complete the job.
Be able to lift 50 lbs.

Nice To Haves

Knowledge of digital photography & editing programs a plus
Packing & shipping experience preferred.

Responsibilities

Sort incoming merchandise to determine suitability for online sale.
Inspect merchandise for quality, condition, authenticity, completeness, and functionality.
Test and verify that electronics have necessary accessories.
Identify shipping method and prepare and maintain pre-shipment areas.
Research unfamiliar products to ensure accurate identification and categorization.
Determine the appropriate online listing category.
Remove damaged, counterfeit, incomplete, or unsuitable merchandise from the online sales process.
Maintain consistent quality standards to reduce customer returns and improve customer satisfaction.
Control inventory.
Confirm that merchandise matches the customer order before shipment.
Help maintain shipping supplies and keep the shipping area clean and organized.