E-Commerce Operations Manager – DTC, B2B & Amazon Fulfillment

National Trade Supply. • Greenwood, IN

2d

About The Position

The Operations Manager owns how every order leaves the building, leading the Operations team and ensuring customers receive the right product, packed well, and shipped on time. The role sets standards for speed, accuracy, and cost across Direct-to-Consumer, stocked B2B, Amazon merchant-filled, and FBA inbound shipments. The ideal candidate is a hands-on operator who works comfortably with both operational data and warehouse-floor activities, establishes clear baselines, holds the team accountable, and drives continuous improvement through direct communication and root-cause problem solving.

The position leads, develops, and holds the LMA Operations team accountable; sets expectations, provides direct feedback, recognizes strong performance, and develops leaders who can run the floor independently. It partners with Supply Chain, Customer Experience, Amazon channel partners, and other stakeholders to meet fulfillment promises, improve service, and manage end-to-end fulfillment costs. Performance is measured against shipping speed, warehouse-caused error rates, FBA inbound timeliness, and fulfillment cost while meeting customer expectations.

The company describes a culture guided by Grit, Bias for Action, Critical Thinking, Self-Awareness, and Operational Excellence. The role offers access to leadership and decision-makers and the opportunity to make a measurable impact on the customer experience and business growth.

Requirements

• Experience leading warehouse or fulfillment operations, ideally in e-commerce.
• Track record of managing teams and developing front-line leaders.
• Working knowledge of order fulfillment across Direct-to-Consumer, B2B, and Amazon channels, including FBA inbound.
• Experience setting and tracking operational metrics such as shipping speed, error rates, and cost per order.
• Experience managing carrier, packaging, and labor costs.
• Strong analytical skills and ability to turn data into decisions.
• Clear, direct communication with teams and leadership.
• Bias for action and grit to follow through.
• Comfort building baselines where none exist and improving from there.
• Collaborative approach with Supply Chain, Customer Experience, and other departments.

Nice To Haves

• Bachelor’s degree in Supply Chain, Operations, Business, or a related field.

Responsibilities

• Ship Direct-to-Consumer and stocked B2B orders within 72 calendar hours and Amazon merchant-filled orders within 24 hours.
• Track shipping speed daily and act promptly when orders fall behind.
• Partner with Supply Chain and Customer Experience to keep delivery promises realistic and visible.
• Reduce warehouse-caused errors, including mispicks, incorrect or short quantities, unshipped labels, and packaging damage.
• Build a full-cause error baseline that includes every reship to show the true cost of mistakes.
• Review recurring errors for root causes and implement corrective actions.
• Set clear quality standards and coach the team to meet them.
• Establish an FBA inbound performance baseline and move shipments toward a 7-day on-time standard.
• Work with Amazon channel partners to resolve inbound delays and receiving issues.
• Manage end-to-end fulfillment costs, including inbound and outbound logistics and order fulfillment.
• Find the lowest available fulfillment cost without compromising the customer experience.
• Regularly review carrier, packaging, and labor costs and act on the findings.
• Lead, develop, and hold the LMA Operations team accountable.
• Set clear expectations, give direct feedback, recognize strong performance, and develop leaders who can run the floor.
• Share performance results with the VP of Supply Chain and the extended leadership team.

Benefits

• Competitive salary and benefits designed to support well-being.
• Professional development, mentorship, and career growth opportunities.
• Work-life balance and space to recharge outside of work.
• Direct access to leadership and decision-makers.
• Opportunity to make a measurable impact on the customer experience and business growth.
• Collaborative environment where everyone’s voice matters and innovative thinking is encouraged.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed