E-Commerce Operations Manager – DTC, B2B & Amazon Fulfillment

National Trade Supply LLC • Greenwood, IN

3d • $96,300 - $117,700

About The Position

The E-Commerce Operations Manager owns how orders leave the building and leads the Operations team to ensure customers receive the correct products, properly packed and shipped on time. The role sets and improves standards for speed, accuracy, quality, and cost across Direct-to-Consumer, stocked B2B, Amazon merchant-filled, and FBA inbound shipments. The manager is expected to be a hands-on operator who can use data to establish baselines, lead on the warehouse floor, communicate directly, and investigate errors to identify and address root causes.

The position leads and develops the LMA Operations team, establishes clear expectations and quality standards, coaches and holds team members accountable, and develops leaders who can run the floor. It also manages end-to-end fulfillment costs, works with Supply Chain, Customer Experience, Amazon channel partners, and leadership, and reports operational performance to the VP of Supply Chain and extended leadership team.

The desired outcomes include shipping more than 90% of Direct-to-Consumer and stocked B2B orders within 72 calendar hours, shipping more than 99% of Amazon merchant-filled orders within 24 hours, establishing an FBA inbound baseline that moves toward a seven-day on-time standard, and reducing warehouse-caused errors to fewer than 15 per 10,000 orders while accounting for all reships. The operation should achieve the lowest available end-to-end fulfillment cost while meeting customer expectations.

National Trade Supply describes its culture through the values Grit, Bias for Action, Critical Thinking, Self-Awareness, and Operational Excellence. The company highlights learning and improvement, professional development, mentorship, career growth, work-life balance, direct access to leadership, measurable impact, collaboration, and openness to innovative thinking. Its interview process includes an online application, Predictive Index behavioral and cognitive assessments, a phone screen, a one-on-one hiring manager interview, a cross-functional panel interview, and a final offer.

Requirements

• Experience leading warehouse or fulfillment operations, ideally in e-commerce.
• A track record of managing teams and developing front-line leaders.
• Working knowledge of order fulfillment across Direct-to-Consumer, B2B, and Amazon channels, including FBA inbound.
• Experience setting and tracking operational metrics such as shipping speed, error rates, and cost per order.
• Experience managing carrier, packaging, and labor costs.
• Strong analytical skills and the ability to turn data into decisions.
• Clear, direct communication with team members and leadership.
• Bias for action and grit to follow through.
• Comfort building baselines where none exist and improving from them.
• A collaborative approach with Supply Chain, Customer Experience, and other departments.

Nice To Haves

• Bachelor’s degree in Supply Chain, Operations, Business, or a related field preferred.
• Experience leading e-commerce warehouse or fulfillment operations.

Responsibilities

• Lead the Operations team and oversee how orders are fulfilled and shipped across Direct-to-Consumer, stocked B2B, Amazon merchant-filled, and FBA inbound channels.
• Ship Direct-to-Consumer and stocked B2B orders within 72 calendar hours and Amazon merchant-filled orders within 24 hours.
• Track shipping speed daily and address orders that are falling behind.
• Partner with Supply Chain and Customer Experience to keep delivery promises realistic and visible.
• Reduce warehouse-caused errors, including mispicks, wrong or short quantities, unshipped labels, and packaging damage.
• Build a full-cause error baseline that includes every reship and reflects the real cost of mistakes.
• Review recurring errors to identify root causes and implement fixes.
• Establish clear quality standards and coach the team to meet them.
• Establish an FBA inbound performance baseline and move shipments toward a seven-day on-time standard.
• Work with Amazon channel partners to resolve inbound delays and receiving issues.
• Manage end-to-end fulfillment costs, including inbound and outbound logistics and order fulfillment.
• Seek the lowest available cost without compromising customer experience; regularly review and act on carrier, packaging, and labor costs.
• Lead, develop, and hold the LMA Operations team accountable.
• Set expectations, provide direct feedback, recognize strong performance, and develop leaders who can run the floor independently.
• Share performance results with the VP of Supply Chain and the extended leadership team.

Benefits

• Competitive salary and benefits designed to support well-being.
• Professional development, mentorship, and career growth opportunities.
• Work-life balance and space to recharge outside of work.
• Direct access to leadership and decision-makers.
• Opportunity to make a measurable impact on the customer shopping experience and business growth.
• Collaborative environment where everyone’s voice matters and innovative thinking is encouraged.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager