About The Position
The E-commerce & Operations Coordinator supports the day-to-day operations of a growing New Zealand wellness brand across New Zealand and Australia. This broad, hands-on role spans e-commerce, customer experience, wholesale account management, supply chain, inventory coordination, and project administration. Working closely with the Head of Operations, the coordinator helps keep operations running smoothly and coordinates with customers, retailers, suppliers, manufacturers, and logistics partners. The role also maintains accurate operational processes, documentation, and reporting. The ideal candidate is commercially minded, detail-oriented, resourceful, and comfortable taking ownership of tasks in a fast-paced, growing business.
Requirements
- At least 3 years of experience in operations coordination, e-commerce operations, supply chain, or a similar role.
- Hands-on experience with Shopify, including order management, customer service, subscriptions, and e-commerce reporting.
- Background in wholesale/B2B operations, account management, order processing, invoicing, and retailer coordination.
- Knowledge of inventory management, stock forecasting, purchase orders, supplier coordination, and warehouse fulfilment.
- Excellent organisational, analytical, and communication skills.
- Ability to manage multiple priorities and work independently.
- A strong foundation in e-commerce and business operations, with versatility to support different functions and take ownership of day-to-day responsibilities.
Nice To Haves
- Experience in supplements, nutraceuticals, health and wellness, food and beverage, or FMCG industries.
- Experience working in growing consumer brands, particularly in wellness, supplements, food and beverage, or FMCG.
- Familiarity with inventory management or ERP systems, particularly Unleashed.
Responsibilities
- Manage customer enquiries across email, live chat, helpdesk, website, and social media channels.
- Oversee online order processing, tracking, amendments, cancellations, refunds, returns, and subscription changes.
- Coordinate with couriers and third-party logistics (3PL) providers to resolve delivery issues and fulfilment discrepancies.
- Monitor customer feedback, identify recurring issues, and prepare monthly customer insights reports.
- Manage day-to-day communications across Instagram, Facebook, and TikTok in line with established brand guidelines.
- Coordinate influencer and UGC creator outreach, applications, product gifting, campaign timelines, and deliveries.
- Maintain creator databases, campaign trackers, usage rights, posting schedules, and partnership documentation.
- Support PR activities, brand collaborations, and monthly influencer reporting.
- Coordinate new wholesale account enquiries, onboarding, and ongoing retailer relationships.
- Process wholesale orders, confirmations, and invoicing using Unleashed.
- Maintain wholesale pricing, product information, retailer documentation, and promotional materials.
- Coordinate with distributors, retail partners, warehouses, and logistics providers to support timely order fulfilment.
- Support wholesale reporting, sales performance tracking, and retailer re-order activities.
- Assist with production scheduling, purchase orders, supplier follow-ups, and import/export logistics.
- Monitor stock levels, inventory movements, batch tracking, expiry dates, and warehouse accuracy.
- Liaise with manufacturers, suppliers, freight providers, and 3PL partners across New Zealand and Australia.
- Track production timelines, warehouse transfers, delivery documentation, and supplier milestones.
- Support demand forecasting, inventory reporting, and monthly supply and operations planning.
- Coordinate new product development activities, including product documentation, specifications, costing records, and production timelines.
- Support product launches, packaging readiness, and operational project administration.
- Maintain operational trackers, master data, dashboards, SOPs, and shared documentation.
- Assist with business-wide projects, process improvements, system integration, and operational reporting.
- Provide regular progress updates and administrative support to the Head of Operations.
Benefits
- Remote / work from home.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
