E-commerce Growth Specialist

Blaine Bros Maintenance Inc•Minneapolis, MN

3d•$68,000 - $82,000•Onsite

About The Position

Blaine Brothers is hiring an energetic, customer-focused E-commerce Growth Specialist to own day-to-day operations and grow the company’s e-commerce platforms across Blaine Brothers and its sister companies. The role combines customer onboarding and support, sales and adoption efforts, website and process improvements, and growth strategy. Its approximate time allocation is 50% day-to-day operations, 30% improvement projects, and 20% growth strategy. Heavy-duty truck and trailer parts knowledge is a strong plus. The specialist supports B2B customers online and in the field, works with sales and internal teams, maintains product data, and helps ensure orders are fulfilled and customers are kept informed. The role also partners with developers, marketing, operations, purchasing, and external vendors to improve the customer experience, deliver site enhancements, automate manual work, and advance e-commerce growth goals. The position is full-time and 100% in office, Monday through Friday, 9 a.m. to 5 p.m. The listed annual pay range is $68,000–$82,000 (the posting displays the upper figure as “$82,0000”). The role involves field visits and travel to customer locations within the region.

Requirements

At least 2 years of experience in e-commerce, B2B sales or account support, customer service, or digital marketing.
High energy, competitiveness, and self-motivation, with genuine enthusiasm for signing up and onboarding customers.
Comfort with field work and training or presenting to customers in person.
Valid driver’s license and ability to travel to customer locations within the region.
Tech-savviness and ability to learn new platforms quickly.
Experience with order management, fulfillment, or backorder handling, and comfort working with branches and purchasing to resolve supply issues.
Strong Excel and analytical skills.
Excellent written and verbal communication skills.
Ability to multitask and prioritize in a fast-paced environment.
Demonstrated ability to work cross-functionally and manage complex projects.
Responsibility, ownership, and ability to work independently.
Teamwork, integrity, honesty, and respect.

Nice To Haves

Knowledge of heavy-duty truck and trailer parts.
Experience with Magento/Adobe Commerce or a similar e-commerce platform.
Experience with HubSpot or a similar CRM and marketing automation platform, including email journeys, live chat, or chatbots.
Experience with Epicor, Karmak Fusion, or a similar ERP system.
Experience with workflow or AI tools and a passion for process improvement and automation.

Responsibilities

Own the day-to-day e-commerce channel and coordinate customers, sales, and internal teams.
Provide customer support by phone, email, and live chat for order, account, login, and product questions.
Monitor the website chatbot and live chat, respond to escalations, and coordinate handoffs to representatives.
Set up and onboard B2B customers, provide user training, and follow up to encourage repeat usage.
Conduct customer and sales-representative field visits, including demonstrations, training, ride-alongs, and account check-ins.
Monitor open e-commerce orders, troubleshoot out-of-stock items, identify sourcing options, and communicate options and updated ship dates to customers.
Manage backorders by tracking status, following up with purchasing and suppliers, communicating realistic ship dates, and closing the loop with customers.
Coordinate with branches to ensure online orders are picked, packed, and shipped on time; resolve delays, shipping errors, and other exceptions.
Maintain product content and data, including part information, images, cross-references, and promotional products, in coordination with purchasing, marketing, and the product data team.
Work with development teams to prioritize and deliver website improvements; maintain the development backlog, write requirements, test releases, and track bugs through resolution.
Use customer, sales, and website data to identify friction points and support new feature development.
Improve the chatbot by refining responses, adding automated workflows, and expanding the issues it can resolve without a live representative.
Build and manage email journeys and lifecycle campaigns in partnership with marketing, including onboarding, abandoned-cart, reorder, win-back, and promotional campaigns.
Identify recurring order and fulfillment issues and work with operations, purchasing, and branches to address root causes and reduce manual work.
Design and document e-commerce operational processes and identify opportunities to automate manual work using CRM, ERP, workflow, and AI tools.
Take on special e-commerce or operational projects as needed.
Work with inside and outside sales to build target-account lists and sign up new and existing B2B customers toward new-customer, adoption, and online-sales goals.
Track, analyze, and report e-commerce KPIs, including sign-ups, active accounts, conversion, order volume, sales, and chat performance; turn findings into recommendations.
Contribute customer, competitor, and industry insights to the e-commerce roadmap and annual plan with leadership.
Coordinate priorities with external development, digital marketing, and data partners and internal sales, marketing, purchasing, operations, and finance teams.