e-COMMERCE/CLERK

Kroger•Flower Mound, TX

11d

About The Position

Select and gather products for customers’ online orders efficiently, with attention to freshness and quality. Assemble orders, process coupons and payments, and retrieve and load orders into customers’ cars when they arrive for pickup. Provide a positive customer service experience that encourages customers to return to online shopping. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The role works with the Order Selector and store e-Commerce supervisor, follows food-safety procedures and company guidelines, and maintains the organization and cleanliness of staging areas and equipment. The position also includes meeting productivity standards, assisting with training new team members, and adapting to improved processes. Essential job functions must be performed with or without reasonable accommodation.

Requirements

Ability to work without supervision.
Ability to read shelf tags.
Excellent oral and written communication skills.
Basic math skills, including counting, addition, and subtraction.
Ability to perform essential job functions with or without reasonable accommodation.

Nice To Haves

Experience in a production-oriented or warehouse environment, stocking shelves, or working as a cashier.

Responsibilities

Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
Follow local, state, and federal laws, food-safety procedures, and company guidelines.
Receive customers’ orders from the Order Selector according to guidelines and store products in optimal temperature zones.
Initiate and complete selection of customers’ online orders.
Read and follow directions in order notes.
Ensure the quality and freshness of selected items.
Communicate with customers by portable phone and respond professionally and promptly.
Retrieve each order from staging locations, verify its accuracy, and load it into the customer’s car.
Process orders through the point-of-sale (POS) system.
Follow policies and procedures for appropriate substitutions when items are out of stock.
Scan and bag orders while following bagging standards.
Communicate substitutions or order exceptions to customers at pickup.
Maintain the organization and cleanliness of staging areas and equipment.
Report pricing, scanning, item-location, and invalid-temperature-type discrepancies to the store e-Commerce supervisor.
Inspect equipment and notify the store e-Commerce supervisor or other store management of items needing repair.
Perform required opening and closing procedures.
Learn and adapt to new and improved processes.
Assist in training new e-Commerce team members.
Meet or exceed productivity standards.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably, cooperatively, and without confrontation.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.