e-COMMERCE/CLERK

Kroger•Grand Junction, AZ

About The Position

Select and gather products for customers’ online orders efficiently, with attention to freshness and quality. Assemble online orders, process coupons and payments, and deliver and load orders into customers’ cars when they arrive for pickup. Provide a positive customer service experience that encourages customers to continue shopping online. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The role involves working cooperatively in a fast-paced, sometimes stressful environment; managing conflict reasonably and cooperatively; handling customer and business information honestly and with integrity; following directions and seeking assistance as needed; and providing direct support to minors, individuals with special needs, and older adults. The essential job functions must be performed with or without reasonable accommodation.

Requirements

Ability to work without supervision.
Ability to read shelf tags.
Excellent oral and written communication skills.
Basic math skills, including counting, addition, and subtraction.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act honestly and with integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Must be able to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

Experience in a production-oriented or warehouse environment, stocking shelves, or working as a cashier.

Responsibilities

Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
Follow local, state, and federal laws, food safety procedures, and company guidelines.
Receive customers’ orders from the Order Selector according to guidelines and store products in optimal temperature zones.
Initiate and complete the selection process for customers’ online orders.
Read and follow directions in the order note section.
Ensure the quality and freshness of all selected items.
Communicate with customers via a portable phone and respond to calls professionally and promptly.
Retrieve each customer’s order from all staging locations, verify accuracy, and load the order into the customer’s car.
Process orders through the point-of-sale (POS) system.
Follow policies and procedures for choosing appropriate substitutions when items are out of stock.
Scan and bag orders on the go while following bagging standards.
Communicate substitutions or exceptions to the customer’s order at pickup.
Keep staging areas and equipment organized and clean.
Report pricing, scanning, item-location, and invalid temperature-type discrepancies to the store e-Commerce supervisor.
Inspect equipment and notify the store e-Commerce supervisor or other store management when repairs are needed.
Perform required opening and closing procedures.
Learn and adapt to new and improved processes.
Assist in training new e-Commerce team members.
Meet or exceed productivity standards.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably, nonconfrontationally, and cooperatively.
Handle customer and business information with honesty and integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.