e-COMMERCE/CLERK

The Kroger Co.•Flower Mound, TX

About The Position

Selects and gathers products for customers’ online orders efficiently, with attention to freshness and quality. Assembles orders, processes coupons and payments, and delivers and loads orders into customers’ cars at pickup. Provides a positive customer service experience and demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The role also involves maintaining staging areas and equipment, meeting productivity standards, assisting with training, and working cooperatively in a fast-paced environment.

Requirements

Ability to work without supervision.
Ability to read shelf tags.
Excellent oral and written communication skills.
Basic math skills, including counting, addition, and subtraction.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Ability to perform essential job functions with or without reasonable accommodation.

Nice To Haves

Experience in a production-oriented or warehouse environment.
Experience stocking shelves.
Experience as a cashier.

Responsibilities

Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
Follow local, state, and federal laws, food safety procedures, and company guidelines.
Receive customers’ orders from the Order Selector according to guidelines and store products in optimal temperature zones.
Initiate and complete the selection process for customers’ online orders.
Read and follow directions in the note section.
Ensure the quality and freshness of all selected items.
Communicate with customers via a portable phone and respond professionally and promptly.
Retrieve each customer’s order from staging locations, verify its accuracy, and load it into the customer’s car.
Process orders through the point-of-sale (POS) system.
Follow policies and procedures for appropriate substitutions when items are out of stock.
Scan and bag orders while following bagging standards.
Communicate substitutions or order exceptions to customers at pickup.
Maintain the organization and cleanliness of staging areas and equipment.
Report pricing, scanning, and item-location discrepancies and invalid temperature types to the store e-Commerce supervisor.
Inspect equipment and notify the store e-Commerce supervisor or other store management when repairs are needed.
Perform required opening and closing procedures.
Learn and adapt to new and improved processes.
Assist in training new e-Commerce team members.
Meet or exceed productivity standards.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably, cooperatively, and without confrontation.
Act honestly and with integrity regarding customer and business information.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential job functions with or without reasonable accommodation.