e-COMMERCE/CLERK

Kroger•Watertown, WI

About The Position

The e-Commerce Clerk selects, gathers, and assembles products for customers’ online orders efficiently, with attention to freshness and quality. The role includes processing coupons and payments, preparing orders for pickup, and retrieving and loading orders into customers’ cars. The Clerk provides positive customer service and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Ability to work without supervision.
Ability to read shelf tags.
Excellent oral and written communication skills.
Basic math skills, including counting, addition, and subtraction.
Ability to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

Experience in a production-oriented or warehouse environment.
Experience stocking shelves.
Experience as a cashier.

Responsibilities

Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
Follow local, state, and federal laws, food-safety procedures, and company guidelines.
Receive customers’ orders from the Order Selector according to guidelines and store products in appropriate temperature zones.
Initiate and complete the selection process for customers’ online orders.
Read and follow directions in order notes.
Ensure the quality and freshness of selected items.
Communicate with customers by portable phone and respond to calls professionally and promptly.
Retrieve orders from staging locations, verify order accuracy, and load orders into customers’ cars.
Process orders through the point-of-sale system.
Follow policies and procedures to determine suitable substitutions for out-of-stock items.
Scan and bag orders while following bagging standards.
Communicate substitutions or order exceptions to customers at pickup.
Keep staging areas and equipment organized and clean.
Report pricing, scanning, item-location, and invalid-temperature-type discrepancies to the store e-Commerce supervisor.
Inspect equipment and report items needing repair to the store e-Commerce supervisor or other store management.
Perform required opening and closing procedures.
Learn and adapt to new and improved processes.
Assist in training new e-Commerce team members.
Meet or exceed productivity standards.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably, cooperatively, and without confrontation.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.