e-COMMERCE/CLERK

Kroger•Greenwood Village, CO

About The Position

Select and gather products for customers' online orders efficiently while ensuring freshness and quality. Assemble orders, process coupons and payments, and deliver and load orders into customers' cars at store pickup. Provide a positive customer-service experience that encourages customers to return to online shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. The role requires working cooperatively in a fast-paced and sometimes stressful environment, managing conflict reasonably and cooperatively, handling customer and business information honestly and with integrity, and following directions while seeking assistance when needed. It also includes providing direct support and assistance to minors, individuals with special needs, and older adults. The essential job functions must be performed with or without reasonable accommodation.

Requirements

Ability to work without supervision.
Ability to read shelf tags.
Excellent oral and written communication skills.
Basic math skills, including counting, addition, and subtraction.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Must be able to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

Experience in a production-oriented or warehouse environment.
Experience stocking shelves.
Experience as a cashier.

Responsibilities

Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
Follow local, state, and federal laws, food-safety procedures, and company guidelines.
Receive customers' orders from the Order Selector according to guidelines and store products in optimal temperature zones.
Initiate and complete the selection process for customers' online orders.
Read and follow directions in order notes.
Ensure the quality and freshness of selected items.
Communicate with customers using a portable phone and respond professionally and promptly.
Retrieve orders from staging locations, verify accuracy, and load orders into customers' cars.
Process orders through the point-of-sale (POS) system.
Follow policies and procedures to determine appropriate substitutions for out-of-stock items.
Scan and bag orders while following bagging standards.
Communicate substitutions or order exceptions to customers at pickup.
Maintain organization and cleanliness of staging areas and equipment.
Report pricing, scanning, item-location, and invalid-temperature-type discrepancies to the store e-Commerce supervisor.
Inspect equipment and report items needing repair to the store e-Commerce supervisor or other store management.
Perform required opening and closing procedures.
Learn and adapt to new and improved processes.
Assist in training new e-Commerce team members.
Meet or exceed productivity standards.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Handle customer and business information with honesty and integrity.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.