Dynamics 365 CRM Technical Lead

Jewish Federation of Detroit•,

4d•Remote

About The Position

The Jewish Federation of Detroit is a community-driven organization focused on meeting the needs of the Jewish people and strengthening Jewish life locally, in Israel, and around the world. The Dynamics 365 CRM Technical Lead owns how Dynamics 365 supports the organization’s operations now and in the future. This hands-on role on a small IT team sets technical direction and makes architecture decisions, then builds, administers, and supports the resulting solutions. The position is fully remote within the United States, with the Eastern time zone strongly preferred. Candidates must be authorized to work in the United States; visa sponsorship is not available now or in the future.

Requirements

Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent experience.
At least 5 years of hands-on experience configuring, administering, and supporting Dynamics 365 Customer Engagement in production.
Experience leading D365 solution design and implementation, including directing external partners or developers.
Ability to work independently across multiple roles on a small team, including administrator, solution designer, Power Platform developer, analyst, and Tier 2/3 support.
Strong knowledge of Dataverse, model-driven Power Apps, Power Automate, D365 security, and solution/release management.
Strong troubleshooting and root cause analysis skills, and ability to explain technical issues to non-technical users.
Authorization to work in the United States.

Nice To Haves

Integration experience using APIs, connectors, middleware, or Azure services.
Microsoft certifications in Dynamics 365 or Power Platform.
Eastern time zone residence or availability is strongly preferred.

Responsibilities

Serve as the primary technical owner of Dynamics 365 CRM and Dataverse, accountable for configuration, customization, security, and system health.
Design and build tables, forms, views, business rules, and process flows, and manage deployments across Dev, UAT, and Production.
Review and approve system changes, customizations, and integration designs.
Own system jobs, duplicate detection, and data quality.
Partner with departments to define future-state processes and translate needs into requirements, test plans, and solutions that favor standard platform functionality.
Lead upgrades, integrations, data migration, UAT, and deployments; evaluate new Microsoft capabilities for business value.
Build Power Automate flows, Power Apps, and Power BI reports to reduce manual work, using Azure services and AI-assisted tools where appropriate.
Educate stakeholders on D365 functionality and promote effective use of standard platform capabilities.
Evaluate new Dynamics 365 capabilities and Microsoft platform investments to identify opportunities for operational improvement and business value.
Define future-state business processes and solution architectures across D365 applications.
Partner with business teams to resolve complex process and system challenges.
Coach and mentor analysts and project team members on solution design principles and D365 best practices.