Microsoft Dynamics 365 CRM/CE Consultant

RSM•Philadelphia, PA

2d•Hybrid

About The Position

The Microsoft Dynamics 365 CRM/CE Consultant is responsible for planning, coordinating, and executing assigned projects throughout the project lifecycle, including managing all aspects of Customer Engagement (CE) implementations. The role establishes cost-benefit analyses, communicates project status, risks, and issues to the Program Director and stakeholders, and manages project objectives, budgets, schedules, resources, and deliverables in support of business goals. The consultant revises project plans as needs and requirements change while following SDLC methodology. The role requires leading technical teams and implementing and managing Microsoft Dynamics CE CRM solutions within budget, scope, and cost. It involves assembling and motivating high-performing teams, managing stakeholder relationships, applying financial analysis and planning, and moving multiple responsibilities forward simultaneously. RSM describes most roles as hybrid, with employees aligned to an RSM office and coming together in person when appropriate for client work, teams, development, or relationship-building; some roles may be virtual or primarily onsite depending on requirements and priorities. The compensation range is $95,400–$192,000. Selected candidates are eligible for a discretionary bonus based on firm and individual performance. RSM offers a competitive benefits and compensation package; details are available through its benefits information page.

Requirements

5–8 years of experience leading technical teams, with strong project management and systems or technology development expertise.
Proven experience implementing and managing Microsoft Dynamics CE CRM solutions within budget, scope, and cost.
Proven ability to assemble, lead, and motivate high-performing teams.
Business-facing skills.
Solid understanding of financial analysis and planning.
Ability to multitask and keep multiple responsibilities moving forward simultaneously.
Strong understanding of technology and ability to learn and apply new technologies.
Proven experience influencing, leading teams, and driving change.

Nice To Haves

Superior verbal and written communication skills.
Strong stakeholder management skills.
Strong critical-thinking and problem-solving skills.
Intermediate to advanced Microsoft Office skills.
Proficiency with MS Project or a related tool.
PMP certification desired.

Responsibilities

Plan, coordinate, and execute all aspects of assigned projects throughout the project lifecycle.
Establish cost-benefit analyses through the required phases of a project.
Communicate project status, risks, and issues regularly to the Program Director and stakeholders.
Plan projects by assembling project teams, assigning deliverables, and developing project plans, schedules, and budgets.
Manage approved objectives, budget, schedule, resources, and deliverables during project execution to support business goals.
Revise project plans as needs and requirements change, following SDLC methodology.
Manage all aspects of Customer Engagement (CE) implementations.
Lead technical teams and implement and manage Microsoft Dynamics CE CRM solutions within budget, scope, and cost.
Assemble, lead, and motivate high-performing teams.
Manage stakeholders and drive change.