Microsoft Dynamics 365 CRM/CE Consultant

RSM US LLP•St. Louis, MO

3d•$95,400 - $192,000•Hybrid

About The Position

The Microsoft Dynamics 365 CRM/CE Consultant is responsible for planning, coordinating, and executing assigned projects throughout their lifecycle, including managing all aspects of Customer Engagement (CE) implementations. The role establishes cost-benefit analyses, communicates project status, risks, and issues to the Program Director and stakeholders, and develops project teams, deliverables, plans, schedules, and budgets. During execution, the consultant manages approved objectives, budgets, schedules, resources, and deliverables in support of business goals, revising project plans as needed while following SDLC methodology. The position requires experience leading technical teams and implementing Microsoft Dynamics CE CRM solutions within budget, scope, and cost. It also calls for business-facing leadership, financial analysis and planning, the ability to manage multiple responsibilities, and the ability to influence teams and drive change. RSM describes most roles as hybrid, with team members aligned to an RSM office and meeting in person when it supports clients, teams, development, or relationship-building; some roles may be virtual or primarily on-site based on role and business needs. Compensation ranges from $95,400 to $192,000, with eligibility for a discretionary bonus based on firm and individual performance.

Requirements

5–8 years of experience leading technical teams, with strong project management and systems/technology development skills and expertise.
Proven experience implementing and managing Microsoft Dynamics CE CRM solutions within budget, scope, and cost.
Ability to assemble, lead, and motivate high-performing teams.
Proven business-facing skills.
Solid understanding of financial analysis and planning.
Ability to multitask and keep multiple responsibilities moving forward simultaneously.
Strong understanding of technology and ability to learn and apply new technologies.
Proven experience influencing, leading teams, and driving change.

Nice To Haves

Superior verbal and written communication skills.
Strong stakeholder management skills.
Strong critical-thinking and problem-solving skills.
Intermediate to advanced Microsoft Office skills.
Proficiency with MS Project or a related tool.
PMP certification desired.

Responsibilities

Plan, coordinate, and execute all aspects of assigned projects throughout the project lifecycle.
Establish cost-benefit analyses through the required project phases.
Communicate project status, risks, and issues regularly to the Program Director and stakeholders.
Plan projects by assembling project teams, assigning deliverables, and developing project plans, schedules, and budgets.
Manage approved objectives, budget, schedule, resources, and deliverables during project execution to support business goals.
Revise project plans as appropriate to meet changing needs and requirements while following SDLC methodology.
Manage all aspects of CE implementations.