Microsoft Dynamics 365 CRM/CE Consultant

RSM•Chicago, IL

1d•Hybrid

About The Position

The Microsoft Dynamics 365 CRM/CE Consultant is responsible for planning, coordinating, and executing assigned projects throughout their lifecycle, including managing all aspects of Customer Engagement (CE) implementations. The role involves establishing cost-benefit analyses, communicating project status, risks, and issues to the Program Director and stakeholders, and managing project objectives, budgets, schedules, resources, and deliverables in support of business goals. The consultant develops project plans, schedules, and budgets; assembles project teams and assigns deliverables; and revises plans as needs change while following SDLC methodology. The role calls for substantial experience leading technical teams and implementing Microsoft Dynamics CE CRM solutions. The consultant is expected to lead and motivate high-performing teams, work effectively with business stakeholders, manage multiple responsibilities, and apply financial analysis, planning, and technology skills. RSM describes most roles as hybrid, with employees aligned to an office and meeting in person when that best supports clients, teams, development, or relationship-building; some roles may be virtual or primarily onsite based on requirements and needs. Compensation is listed at $95,400–$192,000, with eligibility for a discretionary bonus based on firm and individual performance. RSM also describes its benefits and compensation package as competitive, with further information available through its total rewards page.

Requirements

A minimum of 5–8 years of experience leading technical teams, with strong project management and systems or technology development expertise.
Proven experience implementing and managing Microsoft Dynamics CE CRM solutions within budget, scope, and cost.
Proven ability to assemble, lead, and motivate high-performing teams.
Proven business-facing skills.
Solid understanding of financial analysis and planning.
Ability to multitask and keep multiple responsibilities moving forward simultaneously.
Strong understanding of technology and ability to learn and apply new technologies.
Proven experience influencing, leading teams, and driving change.

Nice To Haves

Superior verbal and written communication skills.
Strong stakeholder management skills.
Strong critical-thinking and problem-solving skills.
Intermediate to advanced Microsoft Office skills.
Proficiency with MS Project or a related tool.
PMP certification desired.

Responsibilities

Plan, coordinate, and execute assigned projects throughout the project lifecycle.
Establish cost-benefit analyses through the required project phases.
Communicate project status, risks, and issues regularly to the Program Director and stakeholders.
Plan projects by assembling teams, assigning deliverables, and developing plans, schedules, and budgets.
Manage approved project objectives, budget, schedule, resources, and deliverables during execution to support business goals.
Revise project plans to address changing needs and requirements while following SDLC methodology.
Manage all aspects of Customer Engagement (CE) implementations.