Microsoft Dynamics 365 CRM Specialist

Global Reporting Initiative

2d•Remote

About The Position

The Microsoft Dynamics 365 CRM Consultant designs, develops, and supports CRM solutions that help GRI teams work effectively with business and customer information. The role translates business needs into scalable Dynamics 365, Power Platform, and Azure-based solutions and contributes to the continuous improvement of GRI’s digital capabilities. Working closely with business stakeholders and the IT team in the Netherlands, the role delivers reliable solutions, resolves production issues, and supports users across the organization. The position is remote from India and requires candidates to have an existing right to work in India. It is full-time, 40 hours per week, on a one-year contract with the possibility of extension. The stated gross annual salary range is INR 1,075,200–1,263,360. The start date is as soon as possible.

Requirements

Experience developing and supporting solutions using Microsoft Dynamics 365 CRM and Power Platform, with approximately 5 years of overall IT experience, including at least 3 years in CRM.
Experience configuring and customizing Dynamics 365 Customer Engagement, including Dataverse, security, solution management, plugins, workflows, and custom development.
Experience integrating Dynamics 365 CRM with external applications using RESTful services, APIs, and Microsoft integration technologies.
Experience with Microsoft Azure services for enterprise application integration, including Logic Apps, Functions, Key Vault, App Services, or WebJobs.
Experience in software development using C#, .NET/.NET Framework, ASP.NET, REST/Web APIs, JavaScript, HTML, CSS, and JSON.
Experience with Microsoft SQL Server, including SQL queries, stored procedures, data modelling, and performance optimization.
Experience with Azure DevOps, Git, source control, CI/CD concepts, testing, and Agile software development.
Proficient knowledge of Microsoft Dynamics 365 Customer Engagement and its configuration, customization, and development capabilities.
Working knowledge of Microsoft Power Platform, including Power Automate, Model-Driven Apps, Canvas Apps, and Power Pages.
Knowledge of Microsoft Azure services used for application integration, including Microsoft Entra ID, Azure Logic Apps, Azure Functions, and Azure Key Vault.
Ability to analyze business requirements, identify practical technical solutions, and explain technical information clearly to business stakeholders.
Ability to troubleshoot issues, investigate root causes, and implement sustainable improvements.
Clear written and verbal communication, including the ability to create technical documentation and deliver user and administrator training.
Existing right to work from India.

Nice To Haves

Power BI experience is an advantage.

Responsibilities

Design, develop, customize, and implement Microsoft Dynamics 365 CRM solutions that meet agreed business requirements and support effective business processes.
Configure and customize Dynamics 365 entities, forms, views, dashboards, business rules, process flows, security roles, and related solutions.
Develop and maintain custom CRM functionality and integrations using C#, .NET, REST APIs, and Microsoft Azure integration services.
Develop and improve Power Platform solutions to streamline business processes and improve user productivity.
Troubleshoot production issues, analyze root causes, and implement sustainable solutions that maintain CRM service reliability.
Translate business requirements into practical technical solutions and maintain technical, solution, and support documentation.
Deliver user and administrator training and knowledge transfer to support adoption and ongoing use of CRM solutions.
Engage with business stakeholders to understand requirements, explain technical options, and translate business needs into workable CRM solutions.
Collaborate with the IT team in the Netherlands and support global business users, sharing knowledge and providing guidance on solutions, changes, and support.
Work with relevant internal and external stakeholders to integrate Dynamics 365 with other business systems.