Dynamic Server Support

Worldwide TechServices•Milwaukee, WI

About The Position

Dynamic Server Support is a senior position focused on repairing a variety of client products. The role performs basic, moderately complex, and complex troubleshooting for desktops, laptops, Desk Side Support, ESF, and servers. It involves interacting directly with clients to address technical issues and respond to them in a timely and accurate manner.

Requirements

Technical school certification or equivalent; typically 0–2 years of relevant experience.
Maintain all required OEM certifications as directed by management.
Knowledge of relevant software and hardware.
Valid driver’s license and reliable transportation with valid registration and adequate insurance.
Ability to communicate with clients about technical issues.
Ability to drive to client locations and long distances, with occasional overnight assignments in other geographies.
Ability to lift or move computer equipment weighing up to 50 lbs.
Must own a basic repair tool kit.

Nice To Haves

Previous customer service experience.

Responsibilities

Provide customer support for designated equipment.
Answer client questions in a professional manner.
Accept and deliver assigned service calls within each client’s established service-level agreement.
Meet established customer satisfaction criteria and follow applicable guidelines and policies.
Complete administrative tasks associated with each call as documented in established policies and guidelines.
Complete real-time reporting of calls as documented in established policies and guidelines.
Follow established policies, guidelines, and documents for successful service delivery to each client.
Control assets and inventory through prompt turnaround of parts and equipment as required by client service agreements.
Report all activity accurately and promptly.
Understand and follow all safety policies and guidelines in daily work.
Perform other duties as assigned to meet business needs.