Dynamic Server Support

Worldwide TechServices • Maplewood, MO

9d

About The Position

Dynamic Server Support is a senior position responsible for repairing a variety of client products and performing basic, moderately complex, and complex troubleshooting for desktops, laptops, desk-side support, ESF, and servers. The role interacts directly with clients to address technical issues in a timely and accurate manner. The position requires customer support, adherence to service-level agreements and established service guidelines, accurate reporting, and control of client assets and inventory. Additional requirements may apply if an offer of employment is extended, and other duties may be assigned to meet business needs.

Requirements

• Typically, technical school certification or equivalent and 0–2 years of relevant experience.
• Maintain all required OEM certifications as directed by management.
• Knowledge of relevant software and hardware.
• Valid driver’s license and reliable transportation with valid registration and adequate insurance.
• Ability to communicate with clients about technical issues.
• Ability to drive to client locations and long distances; occasional overnight assignments within other geographies may be required.
• Ability to lift or move computer equipment weighing up to 50 lbs.
• Must own a basic repair tool kit.

Nice To Haves

• Previous customer service experience.

Responsibilities

• Provide customer support for designated equipment.
• Answer client questions in a professional manner.
• Accept and deliver assigned service calls within the established service-level agreement for each client.
• Meet established customer-service satisfaction criteria outlined in guidelines and policies.
• Complete administrative tasks associated with each call according to established policies and guidelines.
• Complete real-time reporting of calls according to established policies and guidelines.
• Follow policies, guidelines, and documents relating to service delivery for each client.
• Maintain control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements.
• Report all activity accurately and in a timely manner.
• Understand and follow applicable safety policies and guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed