Dynamic Server Support
About The Position
Dynamic Server Support is a senior position focused on repairing a variety of client products and performing basic, moderately complex, and complex troubleshooting for desktops, laptops, Desk Side Support, ESF, and servers. The role interacts directly with clients to address technical issues and respond in a timely and accurate manner. The position requires travel to client locations, including long-distance driving and occasional overnight assignments in other geographies. Additional requirements may apply if an offer of employment is extended, and other duties may be assigned to meet business needs.
Requirements
- Technical school certification or equivalent; typically requires 0–2 years of relevant experience.
- Ability to communicate with clients about technical issues.
- Ability to drive to client locations, including long distances, and undertake occasional overnight assignments in other geographies.
- Ability to lift or move computer equipment weighing up to 50 pounds.
- Must own a basic repair tool kit.
- Valid driver’s license and reliable transportation with valid registration and adequate insurance.
- Maintain all required OEM certifications as directed by management.
- Knowledge of relevant software and hardware.
Nice To Haves
- Previous customer service experience.
Responsibilities
- Provide customer support for designated equipment.
- Answer client questions in a professional manner.
- Accept and deliver assigned service calls within the established service-level agreement for each client.
- Meet customer service satisfaction criteria in established guidelines and policies.
- Complete administrative tasks associated with each call as documented in established policies and guidelines.
- Complete real-time reporting of calls as documented in established policies and guidelines.
- Follow established policies, guidelines, and documents for successful service delivery to each client.
- Control assets and inventory through prompt turnaround of parts and equipment as required by client service agreements.
- Report all activity accurately and promptly.
- Understand and follow safety policies and guidelines in daily work.
- Perform other duties as assigned to meet business needs.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
