Dynamic Server Support
About The Position
Dynamic Server Support is a senior position responsible for repairing a variety of client products and performing basic, moderately complex, and complex troubleshooting for desktops, laptops, Desk Side Support, ESF, and servers. The role interacts directly with clients to address technical issues and respond to them in a timely and accurate manner. The position provides support for designated equipment, handles assigned service calls within established service-level agreements, completes required administrative work and real-time reporting, follows client and safety policies, and maintains control of assets and inventory. Additional requirements may apply if an offer of employment is extended, and other duties may be assigned to meet business needs.
Requirements
- Typically requires technical school certification or equivalent.
- Typically requires 0–2 years of relevant experience.
- Maintain all required OEM certifications as directed by Management.
- Knowledge of relevant software and hardware.
- Valid driver's license and reliable transportation with valid registration and adequate insurance.
- Ability to communicate with clients regarding technical issues.
- Ability to drive to client locations and long distances, with occasional overnight assignments in other geographies.
- Ability to lift and/or move computer equipment weighing up to 50 pounds.
- Must own a basic repair tool kit.
Nice To Haves
- Previous customer service experience is a plus.
Responsibilities
- Provide customer support for designated equipment.
- Answer client questions in a professional manner.
- Accept and deliver all assigned service calls within the established service-level agreement for each client.
- Meet established customer service satisfaction criteria outlined in guidelines and policies.
- Complete administrative tasks associated with each call as documented in established policies and guidelines.
- Complete real-time reporting of calls as documented in established policies and guidelines.
- Follow policies, guidelines, and documents relating to successful service delivery for each client.
- Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements.
- Report all activity accurately and promptly.
- Understand and follow safety policies and guidelines daily.
- Perform other duties as assigned to meet business needs.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
