Dynamic Server Support Technician
About The Position
Worldwide TechServices is a global provider of technology services and solutions, headquartered in Billerica, Massachusetts. The Dynamic Server Support Technician is a senior position responsible for repairing a variety of client products and performing basic, moderately complex, and complex troubleshooting for desktops, laptops, Desk Side Support, ESF, and servers. The technician works directly with clients to address technical issues promptly and accurately. The role also includes service-call administration, reporting, asset and inventory control, and compliance with safety policies. Additional requirements may apply if an offer of employment is extended, and other duties may be assigned to meet business needs.
Requirements
- Typically requires technical school certification or equivalent and 0–2 years of relevant experience.
- Maintain all required OEM certifications as directed by Management.
- Knowledge of relevant software and hardware.
- Valid driver’s license and reliable transportation with valid registration and adequate insurance.
- Ability to communicate with clients about technical issues.
- Ability to drive to client locations and travel long distances, including occasional overnight assignments in other geographies.
- Ability to lift or move computer equipment weighing up to 50 pounds.
- Must own a basic repair tool kit.
Nice To Haves
- Previous customer service experience is a plus.
Responsibilities
- Provide customer support for designated equipment.
- Answer client questions professionally.
- Accept and complete assigned service calls within each client’s established service-level agreement.
- Meet customer satisfaction criteria outlined in established guidelines and policies.
- Complete administrative tasks associated with each call according to established policies and guidelines.
- Complete real-time reporting of calls according to established policies and guidelines.
- Follow policies, guidelines, and documents related to successful service delivery for each client.
- Maintain control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements.
- Report all activity accurately and promptly.
- Understand and follow applicable safety policies and guidelines each day.
- Perform other duties as assigned to meet business needs.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
