Dynamic Server Support Technician

Worldwide TechServices Open • Cedar Rapids, IA

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About The Position

Worldwide TechServices is a global provider of technology services and solutions. The Dynamic Server Support Technician is a senior position responsible for repairing a variety of client products and performing basic, moderately complex, and complex troubleshooting on desktops, laptops, Desk Side Support, ESF, and servers. The technician interacts directly with clients to address technical issues promptly and accurately, while following client service agreements and established policies and guidelines.

Requirements

• Typically requires technical school certification or equivalent and 0–2 years of relevant experience.
• Maintain all required OEM certifications as directed by Management.
• Knowledge of relevant software and hardware.
• Valid driver’s license and reliable transportation with valid registration and adequate insurance.
• Ability to communicate with clients about technical issues.
• Ability to drive to client locations and travel long distances, including occasional overnight assignments in other geographies.
• Ability to lift or move computer equipment weighing up to 50 lbs.
• Must own a basic repair tool kit.

Nice To Haves

• Previous customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment.
• Answer client questions in a professional manner.
• Accept and deliver all assigned service calls within each client’s established service level agreement.
• Meet customer service satisfaction criteria outlined in established guidelines and policies.
• Complete administrative tasks associated with each call in accordance with established policies and guidelines.
• Complete real-time reporting of calls as documented in established policies and guidelines.
• Follow policies, guidelines, and documents relating to successful service delivery for each client.
• Maintain control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements.
• Report all activity accurately and promptly.
• Understand and follow applicable safety policies and guidelines in daily work.
• Perform other duties as assigned to meet business needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed