Dynamic Server Support Technician

Worldwide TechServices Open • Phoenix, AZ

8d

About The Position

Worldwide TechServices is a global provider of technology services and solutions, headquartered in Billerica, Massachusetts. The Dynamic Server Support Technician is a senior position that performs repair tasks on a variety of client products and conducts basic, moderately complex, and complex troubleshooting for desktops, laptops, Desk Side Support, ESF, and servers. The technician interacts directly with clients to address technical issues and respond in a timely and accurate manner.

The role requires providing customer support for designated equipment, handling assigned service calls within client service-level agreements, documenting and reporting work, managing assets and inventory, and following client and workplace safety policies. The technician may need to travel to client locations, drive long distances, and occasionally stay overnight in other geographies.

Requirements

• Typically requires technical school certification or equivalent and 0–2 years of relevant experience.
• Maintain all required OEM certifications as directed by Management.
• Knowledge of relevant software and hardware.
• Valid driver’s license and reliable transportation with valid registration and adequate insurance.
• Ability to communicate with clients about technical issues.
• Ability to drive to client locations and drive long distances; occasional overnight assignments in other geographies may be required.
• Ability to lift or move various computer equipment weighing up to 50 pounds.
• Must own a basic repair tool kit.

Nice To Haves

• Previous customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment.
• Answer client questions in a professional manner.
• Accept and deliver assigned service calls within the established service-level agreement for each client.
• Meet customer service satisfaction criteria outlined in established guidelines and policies.
• Complete administrative tasks associated with each call as documented in established policies and guidelines.
• Complete real-time reporting of calls as documented in established policies and guidelines.
• Follow established policies, guidelines, and documents relating to successful service delivery for each client.
• Control assets and inventory through prompt turnaround of parts and equipment as required by client service agreements.
• Report all activity accurately and in a timely manner.
• Understand and follow safety policies and guidelines in daily work.
• Perform other duties as assigned to meet business needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed