Duty Manager, Interline Baggage (LAX)

McGee Air Services•Los Angeles, CA

10h•$97,771 - $101,738•Onsite

About The Position

The Duty Manager provides operational leadership and strategic support for local team members and is accountable for a successful partnership between McGee Air Services and its customers. The role manages ground operations performance, leads safety programs, and builds an engaged, productive team. Using discretion and independent judgment, the Duty Manager oversees the operation during their working shift, including Ops Supervisors, Leads, and Agents, and directly supervises, coaches, counsels, and develops Operational Supervisors. The position promotes a culture centered on safety, open communication, inclusion, and high performance. It ensures daily operational procedures run effectively, monitors and reports key performance indicators, investigates operational and safety concerns, and develops improvements and preventive solutions. The Duty Manager also prepares improvement plans, coordinates monthly and quarterly work schedules, and works with Facilities and Equipment leadership or the Station Manager on facility and equipment policies and improvements. The role ensures compliance with company policies and applicable regulatory and customer requirements.

Requirements

At least 3 years of airline experience with proven station-operations skills in passenger service, cargo handling, fleet service, or ground operations.
At least 1 year of previous supervisory experience.
Ability to use initiative and independent judgment within established procedural guidelines.
Excellent communication and interpersonal skills.
Professional work ethic and ability to work with all work groups while addressing people courageously, directly, and candidly.
Proven ability to direct others' work positively.
Strong leadership ability and a genuine desire to help others.
Ability to lead and communicate successfully with a diverse workgroup and internal departments.
Ability to obtain and maintain airport security clearance, customs seal, and/or USPS security clearance as required by the assignment, including applicable background checks, drug screening, and fingerprinting.
Ability to juggle multiple tasks in a fast-paced environment.
Ability to handle and maintain confidential information.
Ability to maintain reliable attendance.
Flexibility to work varied shifts, weekends, and holidays.
High school diploma or equivalent.
Must be at least 18 years old.
Must be authorized to work in the United States.
Employment is contingent on successful completion of applicable pre-employment requirements, which may include criminal background checks, drug testing, driving-record review, employment verification, and other job-related screenings.
Must obtain and maintain an airport SIDA badge; depending on the role, a US Customs seal and/or USPS security clearance may also be required.

Responsibilities

Provide operational leadership and strategic support for local team members and support successful partnerships with customers.
Manage ground operations performance and lead safety programs.
Oversee the operation during the assigned working shift, including Ops Supervisors, Leads, and Agents.
Coach, counsel, mentor, and develop direct-report Operational Supervisors and other team members; assess events and determine appropriate actions, including investigations, withholding team members from service, conflict resolution, and corrective action.
Foster a safe, inclusive, and engaging culture with open communication, and recognize individual and team performance.
Ensure the daily operational playbook runs effectively and efficiently, drive continuous improvement, and report daily KPIs.
Investigate and report delays, irregularities, safety issues, and compliance concerns; share lessons learned and develop preventive solutions.
Prepare improvement plans, plan and execute initiatives, and coordinate monthly and quarterly team-member work schedules.
Partner with the Facilities and Equipment Manager or Station Manager to execute equipment and facility policies and procedures and recommend and implement improvements.
Ensure compliance with company policies and federal, state, and local airport-authority regulations; conduct audits and observations for compliance with company and customer expectations.
Demonstrate open and honest communication and uphold McGee's values.
Perform other duties as assigned.