Interline Customer Service Agent (LAX) - Full-Time
About The Position
The Interline Passenger Support Agent supports a positive passenger experience by providing directions, answering general travel questions, and assisting with baggage as passengers transition between international and domestic terminals. This role works in a fast-paced airport environment and requires strong customer service skills, attention to detail, and a commitment to safe and efficient operations. The position is part of a Collective Bargaining Agreement (CBA). Work schedules are awarded based on seniority, and new hires receive their initial shift based on operational need. The company cannot guarantee certain days off. Employment is contingent on successfully completing applicable pre-employment requirements, which may include background checks, drug testing, employment verification, and other job-related screenings.
Requirements
- At least 1 year of customer service experience.
- Exceptional interpersonal skills and the ability to work effectively with passengers and coworkers.
- Ability to follow established procedures and anticipate others’ needs in a fast-paced environment.
- Ability to work at a constant and quick pace.
- Ability to use electronic tools to interpret flight schedules and airline destination information.
- Ability to work independently without constant supervision.
- Ability to pass a pre-employment drug test and willingness to participate in a criminal background check.
- Ability to obtain and maintain an airport SIDA badge, US Customs seal, and USPS security clearance.
- Ability to work any shift, including early mornings, late nights, weekends, and holidays.
- Ability to lift up to 75 pounds frequently.
- Proficiency in written and spoken English.
- Ability to bend, stoop, squat, reach, and grasp.
- Reliable attendance.
- Ability to perform basic mathematical functions, such as counting bags.
- High school diploma or equivalent.
- At least 18 years of age.
- Authorized to work in the United States.
Nice To Haves
- Previous airport experience.
Responsibilities
- Assist passengers with baggage recheck and handling, including accurately scanning baggage with handheld scanning devices.
- Provide courteous and patient customer service by assisting passengers with directions, general travel questions, and other needs as they transition between terminals.
- Maintain awareness of operational and safety requirements, follow established procedures, and report potential hazards or security concerns.
- Communicate openly and honestly to support an inclusive, engaging, high-performance culture that reflects McGee’s values.
- Perform other duties as assigned to support McGee’s business operations.
Benefits
- Free standby travel privileges for the employee and eligible family members.
- Travel discounts on hotels, car rentals, and cruises.
- Comprehensive health benefits, including medical, dental, and vision insurance.
- 401(k) with company match.
- Life insurance.
- Quarterly bonus plan.
- Education assistance.
- Holiday pay.
- Paid time off.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
