Interline Customer Service Agent (LAX) - Full-Time
About The Position
McGee is seeking an Interline Customer Service Agent to support a positive passenger experience as travelers transition between international and domestic terminals. The role assists passengers with directions, general travel questions, baggage recheck, and baggage handling. It takes place in a fast-paced airport environment and requires strong customer service, attention to detail, and a commitment to safe and efficient operations. The position is part of a Collective Bargaining Agreement. Work schedules are awarded based on seniority, and new hires receive an initial shift based on operational need; specific days off cannot be guaranteed. Employment is contingent on successfully completing applicable pre-employment requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, consistent with applicable law and absent undue hardship.
Requirements
- At least 1 year of customer service experience.
- Exceptional interpersonal skills and the ability to work effectively with passengers and coworkers.
- Ability to follow established procedures and anticipate others’ needs in a fast-paced environment.
- Ability to work at a constant, quick pace and independently without constant supervision.
- Ability to use electronic tools to interpret flight schedules and airline flight destination information.
- Ability to pass a pre-employment drug test and participate in a criminal background check.
- Ability to obtain and maintain an airport SIDA badge, US Customs seal, and USPS security clearance.
- Ability to work any shift, including early mornings, late nights, weekends, and holidays.
- Ability to lift up to 75 pounds frequently; the physical conditions section also specifies occasionally lifting or carrying baggage weighing up to 50 pounds onto raised surfaces.
- Proficiency in written and spoken English.
- Ability to bend, stoop, squat, reach, and grasp; frequent standing, walking, bending, kneeling, stooping, squatting, crawling, and twisting for extended periods, including shifts of up to 8 hours or more.
- Manual dexterity to handle documents and operate equipment.
- Ability to maintain reliable attendance.
- Ability to perform basic mathematical functions, such as counting bags.
- High school diploma or equivalent.
- At least 18 years of age.
- Authorized to work in the U.S.
Nice To Haves
- Previous airport experience.
Responsibilities
- Assist passengers with baggage recheck and handling, including accurately scanning baggage using handheld scanning devices.
- Provide courteous and patient customer service by assisting passengers with directions, general travel questions, and other needs as they transition between terminals.
- Maintain awareness of operational and safety requirements, follow established procedures, and report potential hazards or security concerns.
- Communicate openly and honestly to support an inclusive, engaging, high-performance culture that demonstrates McGee’s values.
- Perform other duties as assigned to support McGee’s business operations.
Benefits
- Free stand-by travel privileges for the employee and eligible family members.
- Exclusive travel discounts on hotels, car rentals, and cruises.
- Comprehensive health benefits, including medical, dental, and vision insurance.
- 401(k) with company match.
- Life insurance.
- Quarterly bonus plan.
- Education assistance.
- Holiday pay.
- Paid time off.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
