Duty Manager

Travel + Leisure Co.•Burrillville, RI

17h

About The Position

Travel + Leisure Co. is hiring a Front Office Duty Manager for its Flynns Beach team. The role contributes to the company’s mission of putting the world on vacation by ensuring the efficient day-to-day operation of the Reception desk. Responsibilities include greeting and registering owners and guests, sharing information about local attractions, handling administration, and managing guest issues. The Duty Manager also builds, develops, trains, and leads a team to promote high levels of customer service.

Requirements

Three years of proven Front Office department experience at a supervisory level, such as Team Leader, Shift Supervisor, or Duty Manager.
Knowledge of hotel property management systems.
Excellent written and verbal communication and active listening skills.
A detail-focused and organised approach, with the ability to multitask.
A positive, vibrant, and passionate approach to delivering exceptional customer service and exceeding expectations.
Exceptional time management skills and the ability to work under pressure.
Strong negotiation and problem-solving skills.
Proficiency using a computer and Microsoft Office applications.
Immaculate presentation and grooming standards.
Ability to work a flexible roster, including weekends and school and public holiday periods.
Ability to work in a fast-paced environment, both as part of a team and autonomously.

Nice To Haves

Experience with Opera hotel property management systems is preferred.
Events experience is highly regarded.
Bookkeeping or finance experience is highly regarded.

Responsibilities

Ensure the efficient day-to-day operation of the Reception desk.
Greet and register owners and guests.
Provide information about local area attractions.
Handle reception administration.
Manage guest issues.
Build, develop, train, and lead a team to promote high levels of customer service.