Duty Manager, Customer Operations

Piedmont Airlines•Charlotte, NC

7d•Onsite

About The Position

Piedmont Airlines is seeking a Duty Manager, Customer Operations for its Ground Handling Department. The position oversees the daily completion of below-the-wing functions for all units, including baggage and cargo handling, cabin maintenance, and operation of motorized vehicles and equipment. The role reports to the Department Manager, Customer Operations. The successful candidate will oversee daily operations while keeping company goals and customer expectations in mind, manage a team with varied duties, and implement corporate culture, policies, and goals in daily work. The position includes coaching and career development, addressing non-compliant behavior and disciplinary matters, and completing daily, weekly, and monthly reports. The work takes place in both a standard office environment and an airport ramp environment, which can involve varied weather and elevated noise. The role includes all shifts, including weekends, nights, holidays, and irregular shifts, and has frequent physical activity and lifting requirements. Employment is contingent on a valid driver’s license and clear driving record, a 10-year Criminal History Records Check, and a drug screen. Applicants must be at least 18 and provide proof of high school or GED completion. The stated starting rate is $68,000 annually. Benefits include paid training, holiday pay, a 401(k), vacation, family travel on the American Airlines network, and available medical and dental coverage. Bonuses may be awarded under company policies and applicable criteria. The application deadline is November 17, 2026.

Requirements

Previous airline management experience and working knowledge of an Airport Operations Area (AOA) environment.
Proven success as a team leader, with the ability to preplan manpower and equipment.
Ability to work independently and set and meet deadlines.
Ability to work well with all levels of management and support staff.
Ability to defuse conflicts among team members.
Familiarity with Microsoft Office Suite.
Flexible schedule.
Valid driver’s license and clear driving record.
Successful completion of a 10-year Criminal History Records Check and drug screen as required.
At least 18 years of age.
Proof of high school or GED completion.

Nice To Haves

Previous management experience in a hub environment.
Extensive knowledge of QIK and Sabre.
Bachelor’s degree in aviation, business, or another related field.

Responsibilities

Oversee daily operations and below-the-wing functions for all units, including baggage and cargo handling, cabin maintenance, and operation of motorized vehicles and equipment.
Keep company goals and customer expectations in mind when overseeing daily operations.
Coach team members and provide career development.
Correct non-compliant behavior and impose disciplinary action as required.
Implement corporate culture, policies, and goals in daily work routines.
Manage departmental operational activities in accordance with established policies and procedures.
Manage a team that includes unit managers, supervisors, and agents.
Prepare daily, weekly, and monthly reports.