DUAL RATE SLOT ATTENDANT/SUPERVISOR

COLUSA CASINO RESORT•Colusa, CA

8d•$18 - $18•Onsite

About The Position

This position is a full-time role with a salary range of $18.19 - $18.19 per hour, categorized under Gaming Operations. The role encompasses both Slot Attendant and Slot Shift Supervisor responsibilities. As a Slot Shift Supervisor, the primary focus is on training and supervising Slot Attendants, handling guest service issues, ensuring adherence to personnel policies, responding professionally to guests and departments, verifying report accuracy, submitting daily reports, reporting accidents and unsafe conditions, and performing other duties as directed. As a Slot Attendant, the role involves providing outstanding guest service on the casino floor, attending to guest needs, performing minor technical repairs on slot machines, generating tickets for jackpots and short pays, monitoring slot machine functions, ensuring assigned areas operate correctly, complying with gaming regulations, exchanging currency, safeguarding company assets, signing up Platinum Players Club members, maintaining a clean and safe work area, identifying process improvements, understanding machine types and locations, and establishing effective working relationships. The position requires understanding and upholding company policies, procedures, core values, and the Mission Statement.

Requirements

Applicants must be 21 years old to apply.
High School Graduate or GED.
One year related experience.
Computer skills – Keyboarding efficient for report writing and emailing purposes.
Excellent guest skills.
Ability to understand and comply with all departmental rules and regulations, policies, and procedures.
Must be familiar with machine types and locations.

Nice To Haves

Energy - Consistently maintaining high levels of activity or productivity; sustaining long working hours when necessary; operating with vigor, effectiveness, and determination over extended periods of time.
Building Customer Loyalty - Effectively meeting customer needs, building productive customer relationships, and taking responsibility for customer satisfaction and loyalty.
Contributing to Team Success - Actively participating as a member of a team to move the team toward the completion of goals.
Managing Work (includes Time Management) - Effectively managing one’s time and resources to ensure work is completed efficiently.
Stress Tolerance - Maintaining stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and the organization.
Communication - Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
Building a Successful Team - Using appropriate methods and a flexible interpersonal style to help build a cohesive team, facilitating the completion of team goals.
Facilitating Change - Encouraging others to seek opportunities for different and innovative approaches to addressing problems and opportunities; facilitating the implementation and acceptance of change within the workplace.
Customer Focus - Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships.
Information Monitoring - Setting up ongoing procedures to collect and review information needed to manage an organization or ongoing activities within it.

Responsibilities

Training and supervising Slot Attendants.
Dealing with guest service problems, complaints, and requests.
Adhering to personnel policies and procedures.
Responding in a professional manner in dealing with customers and all departments.
Assuring accuracy of reports to Controller and Soft Count.
Submitting daily reports of drop exceptions and/or incidents to the Controller.
Reporting all accidents and/or unsafe conditions to Slot Management and Guest Safety.
Providing outstanding guest service on the casino floor and attending to the needs of our guests.
Repairing small technical problems with the slot machines.
Generating tickets for jackpots and short pays.
Providing minor slot machine maintenance.
Monitoring slot machine candles to maintain optimum machine function and service.
Assuring that all phases of the assigned area are functioning properly.
Complying with all gaming regulations.
Exchanging currency for currency/coin.
Safeguarding the assets of the company.
Responsible for Platinum Players Club signups and customer instructions.
Keeping work area neat, clean, and safe for internal and external guests.
Continuously looking for ways to change processes in order to improve the bottom line and/or guest service.
Establishing and maintaining effective working relationships with teammates and guests.
Understanding and complying with all departmental rules and regulations, policies, and procedures.