Dual Rate Server/Supervisor - Spring River Buffet

Downstream Casino Resort • Quapaw, OK

1d • Onsite

About The Position

This role at Spring River Buffet, within Downstream Casino Resort, involves a dual responsibility of serving and supervising within the food and beverage department. The position requires planning menus and pricing, implementing cost control measures, and analyzing financial statements related to food and beverage operations. The supervisor will also evaluate purchasing decisions based on market conditions and ensure high levels of customer satisfaction. This role indirectly supervises purchasing agents for controlled beverages and upholds company policies and a professional work environment. Exceptional customer service, adherence to attendance guidelines, and participation in training meetings are expected. The role may also involve assisting with other projects as directed, and duties are subject to change. Working hours are determined by a 24-hour schedule.

Requirements

• Must be at least 21 years old or older upon employment.
• High school diploma or its equivalency required.
• One- or two-year supervisory experience in the field of food and beverage required.
• Must have a well-groomed and professional appearance and be a team player.
• Must be able to read, write, speak, and understand English.
• Must be able to respond to visual and oral cues pertaining to restaurant operations.
• Ability to write routine correspondence and to speak effectively to the public, employees, and guests.
• Must be able to deal effectively and interact well with guests and employees to resolve problems/conflicts in a diplomatic and tactful manner.
• Must be able to be approved for and maintain a valid gaming license.
• Employment is contingent upon a favorable outcome of a background investigation and drug screening.

Responsibilities

• Plans and develops all menus and respective pricing structure.
• Institutes cost control procedures and standards of performance.
• Analyzes and evaluates food and beverage management, profit, and loss statement information to determine alternate courses of action.
• Evaluates purchasing, market conditions, and availability of raw material to properly determine program and action required.
• Ensures the highest degree of customer satisfaction out of each food and beverage outlet.
• Indirectly supervises Senior Purchasing Agent/Purchasing Agent in matters pertaining to the purchase of controlled beverages.
• Adheres to regulatory, departmental, and company policies in an ethical manner.
• Provides exceptional customer service to all patrons and communicates in a pleasant, friendly, and professional manner always.
• Maintains a professional work environment with supervisors and staff.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
• Attends all necessary training meetings.
• Assist in other projects, as directed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED