Dual Rate Pit Supervisor

Rivers Casino Careers•Schenectady, NY

8d•Onsite

About The Position

The Pit Supervisor (Dual-Rate) is a dual position between a Floor Supervisor and a Pit Manager. The Pit Supervisor (Dual-Rate) will follow the role of a Floor Supervisor on the days they are scheduled as a Floor Supervisor and a Pit Manager on the days they are scheduled as a Pit Manager. The Pit Supervisor will have keys available to them to open tables and the card/dice drawers. The Pit Supervisor must be adept in supervising and motivating employees, as well as explaining casino rules and those of the games to both guests and workers. The Pit Supervisor will open and close tables, hand out cards and dice and assist in card changes. The Pit Supervisor will spend much of their time circulating among the tables, monitoring customers, employees, player ratings and customer cash transactions to ensure that advantage play, card counting and/or theft is not taking place. The Pit Supervisor will ensure there are no breakdowns in game integrity and ensure compliance with federal and state gaming regulations and they will report to the Shift Manager on duty. The Pit Supervisor will assist in training new employees, when needed, and monitor job performance. The Pit Supervisor will maintain the floor schedule while assisting with the game spread and table limits. The Pit Supervisor will be responsible for notifying the Shift Manager when players are winning and losing 5K or more and perform Jackpot payouts. The Pit Supervisor must be vigilant, watching for patrons who may be drunk or are acting belligerent. The Pit Supervisor will also work to enhance the playing experience for guests, offering perks to the casino's guests, rewarding good play or a breakdown in service. The Pit Supervisor also answers questions from guests and addresses their concerns and complaints, keeping the casino guests happy.

Requirements

High School Diploma or equivalent experience
Ability to work well with others
Excellent communication skills both written and verbal in English
Must be able to obtain and maintain Key New York State Gaming License
Ability to work independently, effectively while following Rivers Casino and NYSGC rules
Must be available to work a flexible schedule including varying days off and varying shifts

Responsibilities

Follow the job description of a Table Games Floor Supervisor on days scheduled as such.
Oversee Table Games operation on the casino floor on days scheduled as a Pit Manager.
Open tables and card/dice drawers.
Supervise and motivate employees.
Explain casino rules and game rules to guests and workers.
Open and close tables, hand out cards and dice, and assist in card changes.
Circulate among tables, monitoring customers, employees, player ratings, and customer cash transactions to prevent advantage play, card counting, or theft.
Ensure game integrity and compliance with federal and state gaming regulations.
Report to the Shift Manager on duty.
Assist in training new employees and monitor job performance.
Maintain the floor schedule and assist with game spread and table limits.
Notify the Shift Manager when players win or lose 5K or more.
Perform Jackpot payouts.
Watch for patrons who may be drunk or acting belligerent.
Enhance the playing experience for guests by offering perks, rewarding good play, or addressing service breakdowns.
Answer guest questions and address concerns and complaints.