Cage Dual Rate Frontline Supervisor

Nisqually Red Wind Casino•Olympia, WA

11d•$21 - $28•Onsite

About The Position

Supervise the operation of the Team Members on assigned shift, in compliance with departmental policy and internal controls while ensuring that guest service standards are being met. Maintains frontline operations and provide leadership to all Cage Cashiers. Adhere to all policies and procedures. Promote the benefits of Club Red by assisting and educating guests on all benefits.

Requirements

High school diploma or GED certificate.
2 years of Cage Cashier experience or 2 years of high-volume cash handling experience
1 year of front-line guest service experience
Previous 10-key experience
Knowledge of Title 31
Basic math skills
Ability to identify challenges (service hurdles) and provide sound solutions
Excellent verbal and written communication skills
Pass NRWC pre-employment testing
Ability to work all shifts including weekends and holidays
Ability to obtain a Class III Gaming License
Ability to bend, reach, pull, push, squat and lift up to 50 pounds
Ability to stand for assigned shift
Manual and finger dexterity for operation of equipment
Ability to tolerate a noisy, smoke-filled environment

Nice To Haves

College level bookkeeping or accounting course work

Responsibilities

Verify large payouts on frontline
Handle all guest disputes and use proper chain of command to resolve the issue
Verify that CTR, SAR and MTL’s are completed and correct
Monitor Cage Cashiers breaks and lunches
Train Cage Cashiers and monitor day to day operations
Fill in as Cage Cashier as staffing requires
Monitor Guest relations
Build guest relationships
Provide positive feedback and training
Provide huddles for Team Members and Initiate them
Be available for frontline Team Members for any/all questions or needs
Monitor all jackpots that are paid at the cage
Ensure all appropriate paperwork is completed for foreign winners and Jackpot winners wanting checks
Monitor all promotional payouts
Reviews internal audit work daily in accordance with gaming policies and procedures
Performs other duties as assigned

Benefits

FREE Medical/Dental/Vision (Spouse and dependent coverage is also available at low rates and reasonable deductibles)
FREE Short-Term Disability, Life and Accident Insurance
FREE Meal during shift
FREE gaming license renewals
FREE uniform dry cleaning services
$1 per hour shift differential
Paid Time Off & Paid Holidays
Floating holidays
401(K) Retirement Program (match up to 4%)
Tuition Reimbursement
Health & Wellbeing Reimbursement
Team Member Assistance Program (The Team Member Assistance Program (EAP) provides our team members and their eligible dependents with confidential access to short-term, professional counseling and legal services at no additional cost.)
Team Member Awards and Incentives (perfect attendance awards and yearly service awards)
Flex spending and Dependent care spending
Career advancement opportunities
Periodic Team Member contests and giveaways
Team Member dining and gift shop discounts