Dual Rate Server / Food & Beverage Supervisor

Pure Canadian Gaming Corp.•Lethbridge, AB

6d•Onsite

About The Position

The Server is an integral part of the Food and Beverage Team. The Server will provide drinks and menu items to casino guests. He/She is responsible for providing the highest level of customer service and answering inquiries about menu, cocktails, prices, and services of the casino. The Food & Beverage Supervisor assists the Food and Beverage Manager in managing the department to ensure superior guest satisfaction. This individual will assist in overseeing the overall food and beverage operations at the casino.

Requirements

At least 18 years of age
Able to motivate staff.
Ensure policies and standards are adhered to.
Able to maintain a security clearance
Available to work evenings/weekends
ProServe and Reel Fact Certification
Individuals with integrity and high standard
Pleasant, out-going, energetic individuals
Someone who is enthusiastic
Fluent in English
Team player
Easy going personality
Willing to learn
Must be able to lift a maximum of 25 lbs. using proper lifting techniques – responsible for stocking non-alcoholic beverages
2 – 4 years’ experience working in Food and Beverage operations.
Strong Food and Beverage knowledge.
Excellent communication skills.
Computer knowledge
Point of Sales system knowledge
Must be able to stand for prolong period of time.
Must be able to bend to reach shelves
Must be able to carry a serving tray with drinks/food
Must be available to work all shifts including evenings, weekends and holidays
Must be able to work in a fast-paced working environment
Pushing, pulling, bending, stooping, upward reaching and prolonged periods of standing and/or walking

Nice To Haves

Prior supervisory experience preferred.

Responsibilities

Serving food and beverages to guests following proper guidelines
Interacting with casino guests and responding knowledgeably to inquiries about the menu, prices, services and features of the casino
Assist Food and Beverage Manager in managing the department to ensure superior guest satisfaction.
Assist with scheduling staff.
Assist with Inventory and Cost Control.
Handle customer inquiries and complaints in a quick and effective manner.
Assist with basic restaurant operations.
Supervise staff, building morale and fostering an environment of co-operation and efficiency.
Assist with ordering food, including food and alcohol
Assist staff members in dealing with difficult patrons, including any food and or beverage concerns.
Assist in employee evaluations and discipline when required.
Carry out light cleaning duties