Dual Rate Food & Beverage Cashier, Guy Fieri (Full-Time; Varied)

Harrah's Cherokee Casino Resort•Cherokee, NC

1d•Onsite

About The Position

Harrah’s Cherokee Casino Resort is seeking a Dual Rate Food & Beverage Cashier. This position involves greeting guests, providing excellent service, processing payments, and assisting team members to ensure overall guest satisfaction. The role requires operating a cash register, settling checks, and handling various payment methods. Depending on the department, responsibilities may extend to cooking, controlling food production, taking orders, managing bankrolls, and ensuring timely delivery of services. The position also involves maintaining a clean work area, resolving guest complaints, and adhering to all company policies and procedures.

Requirements

A high school diploma or GED is required.
RASP certification is required (can be completed within 30 days of hire).
Able to attend to multiple priorities simultaneously.
Legible handwriting.
Ability to add, subtract, multiply, or divide quickly and correctly.
Ability to talk to others to convey information effectively.
Willing to learn and be adaptable with attention to detail/observant.
Documented teamwork behaviors and attitudes.
Neat, professional appearance with excellent personal hygiene.
Must be able to stoop, bend, reach, kneel, twist, and grasp items.
Must be able to have continuous use of hands and arms.
Must be able to be on feet for an 8-hour shift.
Must be able to lift up to 25 pounds and carry 5 pounds.
Must be able to respond to visual and aural cues.
Must be able to read, write, speak, and understand English.
Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibrations, crowds, and air quality, including secondhand smoke.
Must be able to work a flexible schedule, including weekends, evenings, and holidays.

Nice To Haves

Six months of food service experience is preferred.

Responsibilities

Greet guests warmly upon entry and seat them according to the rotation schedule.
Operate a cash register and properly settle all guest checks.
Receive payment by cash, credit cards, comps, or automatic debits.
Issue receipts, refunds, credits, or change due to guests.
Record tips from credit cards, automatic debits, and comp guests.
Keep the work area neat and clean.
Assist guests by providing information and resolving their complaints.
Balance the register at the end of the shift.
Build relationships with guests and demonstrate superior guest service skills.
Maintain an upbeat and positive attitude, creating an atmosphere of luck and positive energy.
Maintain clean and orderly checkout areas and complete other general cleaning duties.
Assist in clearing, cleaning, and resetting tables.
Provide a warm farewell and thank the guest for visiting.
Participate as a member of the team by volunteering and being involved with projects, committees, and task forces.
Adhere to regulatory, departmental, and company policies/procedures in an ethical manner.
Endorse the business objectives, ethics, and values of Caesars Entertainment.
Able to work behind the serving line as a cook, as needed (EDR Cashier).
Control food production to include: proper cooking methods, cooking time, and temperature, ensuring sanitation, handling, and storage of prepared food and leftovers as needed (EDR Cashier).
Accept responsibility for cash register bankroll, all cash received, credit card charges, complimentary receipts, and charges to rooms (Room Service Cashier).
Maintain knowledge of current menu items and pricing, how items are prepared, and what accompanies each meal (Room Service Cashier).
Take guests' food and beverage orders in a timely, cordial, and professional manner, noting any special requests, obtaining needed approvals/verifications as necessary, and processing all orders using the computer system (Room Service Cashier).
Assure timely delivery of comp requests from VIP Services and other casino departments (Room Service Cashier).
Keep accurate log entries for all call-down orders, special requests, and hotel guest charge records (Room Service Cashier).
Verify guest room numbers and estimated time of arrival for delivery of amenities (Room Service Cashier).
Dispatch and track service person availability for orders and assign deliveries, as well as tray pick (Room Service Cashier).
Notify management of any guest complaints, alleged discrepancies, and/or problems involving Room Service (Room Service Cashier).
Assist in the routine inspections and monthly inventories of room service equipment, china, flatware, linen, etc. (Room Service Cashier).
Ensure that all food and beverage products served meet the established specifications and standards (Supervisor).
Continuously improve service by evaluating service breakdowns using guest feedback, data, and behavior (Supervisor).
Communicate service breakdowns and facilitate opportunity-seeking meetings to consistently involve all team members in service improvements (Supervisor).
Address service breakdowns and follow up to ensure guest satisfaction (Supervisor).
Resolve all guest complaints and relay to the manager (Supervisor).
Ensure that adequate supply levels are maintained (Supervisor).
Assist with department reporting and data analysis as required (Supervisor).
Prepare schedules and station breakdowns (Supervisor).
Conduct pre-shift meetings to communicate important information (Supervisor).
Conduct end-of-shift banking functions (Supervisor).
Assist the cashier with voids and overrides (Supervisor).
Work with Finance and IT teams to ensure that all revenue is captured and reported accurately (Supervisor).
Take personal responsibility for creating an atmosphere of luck and positive energy (Supervisor).
Prepare prep lists (Supervisor).
Serve as a communication liaison to subordinates and the Restaurant Manager (Supervisor).
Complete the shift logs in a timely and accurate manner (Supervisor).
Develop highly skilled, successful Team Members, set realistic and measurable service standards, and hold Team Members accountable for meeting standards (Supervisor).
Communicate and enforce company expectations, including Code of Commitment, policies, procedures, department goals, and business strategy (Supervisor).
Exhibit sound decision-making with emphasis on motivating the team and maintaining high morale (Supervisor).
Enforce all appearance and uniform guidelines (Supervisor).
Monitor bartenders and other Team Members with cash to ensure proper cash handling procedures (Supervisor).
Conduct a physical inventory of barware and requisition replacement items as needed (Supervisor).
Ensure all Team Members are following the guidelines of the EBCI liquor laws (Supervisor).
Monitor asset control of liquor bottles, draft, and bottled beer and wine (Supervisor).
Supervise all pool activities to include staffing, scheduling, ordering, & events (Selu Restaurant/The Pools).
Meet & greet pool guests to offer a high level of professional service (Selu Restaurant/The Pools).
Plan and execute pool & beverage events (Selu Restaurant/The Pools).
Greet, interact, and assist resort staff in a professional manner (Selu Restaurant/The Pools).
Respond to and resolve guest complaints in a timely manner and creatively solve problems (Selu Restaurant/The Pools).