Dual Rate Cage Supervisor/Cashier

Granite State Gaming & Hospitality•Hampton, NH

11h•Onsite

About The Position

As a Dual Rate Cage Supervisor/Cashier, you will be responsible for overseeing daily casino cage operations, ensuring all cash, chip, and transaction activities are accurate, secure, and compliant with regulations. This role involves supervising cage staff, safeguarding company assets, and providing exceptional service to both guests and team members.

Requirements

High school diploma or equivalent
Excellent customer service, organizational, and analytical skills
Strong problem-solving abilities and attention to detail
Ability to obtain and maintain a Gaming license
Must be able to work in a loud, smoky environment with occasional exposure to temperature extremes
Physical mobility, agility, and ability to lift up to 10 lbs.

Nice To Haves

Previous gaming or banking experience

Responsibilities

Supervise daily cage operations, including cash handling, chip transactions, check cashing, and bank balancing
Ensure compliance with Title 31 guidelines and internal controls
Monitor cage transactions to prevent theft, fraud, or loss
Handle escalated guest concerns with professionalism
Maintain accurate transaction and cash count records
Perform vault functions, including custody of currency, coin, checks, and related records
Complete fills and drops in TRMs and recyclers
Address staff issues, maintain a positive work environment, and assist with training
Prepare incident reports and escalate regulatory concerns as needed
Balance assigned bank drawers and maintain accurate records
Exchange chips, cash, and vouchers for guests in a timely, courteous manner
Process jackpots, table fills, credits, and credit card/EFTPOS advances
Assist with clearing and resetting HHR machines
Support other cashiers and assist the Cage Shift Manager as needed