Dual Rate Dealer Floor Supervisor (35570)
About The Position
This role is responsible for the day-to-day operations of the Table Games. The individual will deal cards, sell chips, pay customers, collect bets, and verify fills/credits. When acting as a Floor Supervisor, the role involves monitoring subordinate performance, approving and overseeing count table inventory, facilitating chip replenishment, supervising card issuance, instructing personnel on table assignments, handling guest complaints, and maintaining the integrity of Table Games. The Floor Supervisor also assists the Shift Manager with gaming operations and can perform duties assigned by the Shift Manager. When acting as a Dealer, the individual will perform all duties and responsibilities of a Poker and 21 Dealer. This position directly supervises dealers and carries out supervisory responsibilities in accordance with organizational policies, procedures, and applicable laws, including planning, assigning, and directing work; providing input on performance appraisals; rewarding and disciplining employees; and addressing complaints and resolving problems. A strong understanding of the Anti-Money Laundering (AML) Program and its regulations is required for both roles.
Requirements
- Must adhere to all aspects of the Anti-Money Laundering (AML) Program and its regulations, including, but not limited to, Title 31 Cash Transactions, Suspicious Activity Reporting and Customer Identification requirements.
- One or more years' experience and/or training; or equivalent combination of education and experience.
- Must pass Dealer audition and proficiency test.
- Must be able to communicate in English.
- Must possess the ability to differentiate Cheque color and appropriate values of each.
- Must be able to stand, move and work throughout the office area and properties, including walking up to 1 mile, climbing stairs and sitting at a desk/workstation for the duration of the shift.
- Must be able to work in a smoke-filled environment.
- Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis.
- Sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone.
Responsibilities
- Deal cards, sell chips, pay customers, collect bets, and verify fills/credits.
- Monitor the performance of subordinates, ensuring adherence to casino policies and procedures.
- Approve and oversee count table inventory at the beginning and end of shifts.
- Facilitate replenishment of chips.
- Supervise issuance of cards.
- Instruct personnel on table assignment.
- Handle minor guest complaints.
- Maintain integrity of Table Games.
- Assist Shift Manager with gaming operations.
- Perform duties assigned by Shift Manager.
- Perform all duties and responsibilities of a Poker and 21 Dealer.
- Plan, assign and direct work for dealers.
- Provide input on performance appraisals.
- Reward and discipline employees.
- Address complaints and resolve problems.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
