DUAL RATE FLOOR SUPERVISOR

Chukchansi Gold Resort & Casino•Coarsegold, CA

1d•Onsite

About The Position

Responsible for the implementation of and in compliance with the Company’s policies and procedures, supervision of the operation of assigned table games or to deal specific table games to ensure game integrity and customer satisfaction in compliance with Gaming regulations. This role may be required to Supervise dealers on assigned shift or to efficiently deal any game they are assigned. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training Team Members; planning, assigning, and directing work; addressing complaints and resolving problems.

Requirements

High School diploma or GED preferred.
Minimum of one-year experience in table games dealing and or supervision.
Appropriate licenser.
Strong organizational and communication skills required.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or Team Members of organization.
Ability to work with mathematical concepts such as probability and statistical inference.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Responsibilities

Interacts effectively with the public and Team Members.
Perform excellent customer service at all time.
Responsible for the protection and control of the game being dealt, Blackjack, Mini-Baccarat, or other table games permitted in the jurisdiction.
Conducts the games in accordance with the Company’s policies and procedures, handling player transactions and notifying Floor Supervisor of any irregularities.
Advises Pit Manager or Floor Supervisor of any player disputes or arguments that may arise during the game.
Informs Floor Supervisor or other personnel of any important or relevant facts regarding specific players and their action.
Maintains a professional, friendly and courteous atmosphere providing the customer with a pleasant gaming experience, and notifying Floor Supervisor of any customer needs i.e., cocktails, Host Service, etc.
Enforces performance standards, policies and procedures relating to all table games ensuring compliance with the Gaming regulations.
Responsible for checking bank roll from previous shift to ensure accuracy; assists Pit Supervisor in physical count of bankroll at shift change.
Observes game, players and dealers, to ensure accuracy of game and ensures games played, and ensures game protection.
Ensures that the game moves at an appropriate pace when acting in either capacity.
Promotes positive customers relations providing a delightful gaming experience by, answering questions, resolving disputes, and completing required documentation as required.
Informs their direct report or other personnel of any important or relevant facts regarding specific players and their action.
Assists in the training and development of new Team Members.
Responsible for tracking players, noting buy-ins, length of play, win/loss and average bet.
Knowledge of local jurisdiction gaming laws (federal, state, etc.) and attendant regulations as well as the Company’s internal controls, policies and procedures.
Is familiar with pit accounting procedures and administrative tasks, i.e., fills, credits, marker transactions and responsibilities.
Responsible for maintaining a consistent and regular attendance record.
May be used as an usher as needed by management for events.
Any reasonable request made by management.
Perform job duties, demonstrate excellent work habits, and deliver exceptional service to internal and external guests.
Exhibit the highest degree of professionalism, including appearance, attendance, reliability, teamwork, ethics, integrity, and comply with all governing policies and procedures.
Employ positive and professional communication skills and exercise professional interpersonal abilities (tact, diplomacy, and respect) with guest and co-workers at all times.
Maintain a high level of organization, including an orderly and neat work area and excellent time management skills leading to the highest levels of productivity.
Demonstrate a desire to succeed and willingness to help others succeed.
Participate in open communication and provide feedback to management regarding operations, staffing, personal development, and operational productivity.
Serve as contributing Team Members of CGRC enhancing operations in all its business endeavors.